I've had nothing but good experiences with Garvin and his staff. They were patient, courteous, and of all the companies we were looking at a year ago when we bought our home, American Family had everyone beat on prices, too.

(Note: The picture above is outdated. The offices are now on West 6th Street just west of Hy-Vee.)

where to start.....

• horrible customer service.
• Life insurance rates are ridiculously elevated.
• If you have a claim expect them to act like police rather than insurance agents.
• absolutely no follow-up with concerns

Their day doesn't start until after nine although they post office hours to be from 8-5. You will never be able to reach them in the morning. If you think you can stop by the office to take care of business in the morning you should make an appointment because nobody will surface until well after 9am.