photo by: Elvyn Jones/Journal-World File

Ryan Robinson stands on a locomotive on Monday, Sept. 5, 2022.

A Baldwin City company that was sued for not providing refunds to customers who purchased holiday-themed train rides after those trips were canceled has agreed to a settlement to provide over $7,500 to at least 30 people.

The settlement also has created an opportunity for other customers to get their money refunded as well, if they can show that they purchased a ticket from the Baldwin City train company.

Snowglobe LLC and Ryan Robinson reached an agreement with the consumer protection division of the Kansas Attorney General’s office to refund at least 30 customers for a total of $7,507.39 in restitution for cancellations to holiday train rides that were supposed to take place in December 2022. Additionally, the agreement forced the defendants to pay around $3,700 in legal fees and civil penalties.

The agreement, which was filed April 17, ordered the repayment within 30 days of the filing of the judgement.

While the agreement sets in motion refunds for 30 customers of the train company, the lawsuit alleges that at least 136 tickets were pre-sold and purchased online for train rides that ultimately were canceled. The settlement document says that people who can prove that they purchased a ticket from the company can file a claim with the Kansas Attorney General’s office. Individuals are instructed to send written information about their ticket purchases to: Sarah Dietz, Assistant Attorney General, Office of the Kansas Attorney General, 120 SW 10th Ave., 2nd Floor, Topeka, Kansas 66612

The State of Kansas filed a complaint against Snowglobe LLC and Robinson in March 2024 after the state alleges that at least 136 tickets were purchased or pre-sold for Snowglobe Express events in Baldwin City on Dec. 22 and 23, 2022, which were subsequently canceled, allegedly due to inclement weather.

According to the civil complaint, Robinson and his company “assured consumers their tickets or ticket vouchers could be used for future Snowglobe train rides in 2023,” but the company ceased operations in December 2022 and offered no train events in 2023.

A few customers were able to reach the company or Robinson and were instructed to “complete a credit card reimbursement form,” according to the complaint. Other customers were unable to reach Robinson nor the company, the complaint alleges, and were not provided refunds.

An attempt to reach Robinson on Monday wasn’t successful. The agreement states that Robinson and Snowglobe LLC are not admitting to any violations of the Kansas Consumer Protection Act, but are agreeing to the settlement nonetheless.

The Kansas Attorney General’s office in the settlement alleged that it would be able to prove in court that Snowglobe and Robinson had failed to provide the services consumers believed they had purchased — the train rides — and also that the defendants “induced consumers to enter into excessively one-sided consumer transactions” that benefited the defendants.