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Archive for Friday, September 14, 2012

Kansas counties try to recoup losses from DMV system

September 14, 2012

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— The state plans to reimburse Kansas counties for some of the costs incurred after a new motor vehicle system was installed, but some county officials say it won't be enough to recoup thousands of dollars spent on overtime and hiring new employees to deal with the problems.

The system to help drivers renew license tags and register their cars caused long delays and lines at motor vehicle offices across the state since it was introduced in May. While state officials insist most of the problems have eased and the system has improved efficiency, some county officials told a legislative committee Thursday that problems persist.

"The taxpayers still are the ones who are being held hostage," said Johnson County Commissioner Calvin Hayden. "They've got the increased waits, and they're seeing less services. It's not benefiting taxpayers at this point."

Revenue Secretary Nick Jordan told the legislative budget committee that Gov. Sam Brownback plans to create a task force that will examine ways to improve the system, The Kansas City Star reported. And state will reimburse counties statewide $561,000 to defray their unexpected expenses, using money from vehicle registration fees.

"We have sincerely apologized and apologized for May and June and the technical problems that we experienced," Jordan said. "We think we're on a better path now."

He said the system is processing more transactions and it takes less time to process each transaction.

But some county officials say they continue to incur costs. Johnson County Treasurer Tom Thomas Franzen is considering raising county fees by $2 for registering and titling vehicles. He's trying to get support for the idea, which would need legislative approval.

Johnson County has spent $72,000 for overtime since the new system started in May, a 138 percent increase over the same period the year before. That increases to $132,000 if $60,000 is included for police security.

Wyandotte County spent $21,600 in overtime, plus it plans to give employees another 662 hours of compensatory time for the extra hours they worked. Sedgwick County spent $67,615 for overtime in the motor vehicle office from May to August, more than eight times what it spent the year before.

And Marsha Ralston, manager of the Shawnee County treasurer's office, told The Topeka Capital-Journal that the system continues to present daily problems and she is "frustrated to the point of tears" some days.

"It has taken a lot of patience with the system," Ralston said. "I don't see an end in sight."

Johnson County is adding 16 people to the treasurer's office at a cost of about $800,000. Wyandotte County is adding four employees at a cost of about $200,000.

The county officials believe the state should pay those costs.

"It was their project and it didn't go well," said Mike Taylor, spokesman for Wyandotte County's Unified Government.

Comments

mdlund0 2 years, 4 months ago

Since the state should eventually recoup the costs from 3M in penalties for the delays and problems, I don't see why the state shouldn't pay the additional costs that the counties incurred. This is why the penalties were written into the contract in the first place... to compensate the state if problems arose.

CreatureComforts 2 years, 4 months ago

Unless the State of Kansas screwed something up, voiding that part of the contract, and is trying to recoup the money without admitting to the payers (us) that they are the ones the screwed it up in the first place.

Just a thought.

Clara Westphal 2 years, 4 months ago

When I went to the Lawrence DMV, the line was double around the walls of the office space and out the door.

Someone who was there for a trucker's license suggested we go to Tongie as they were less crowded. He said he was just there but had to come to Lawrence to get a license to drive a truck. We went to Tongie and I had my photo id in less than a half hour. The clerks were very efficient and friendly. Of course, they weren't under the strain of crowds of people waiting.

A Kansas license can be available anywhere in the state.

jkocen 2 years, 4 months ago

Here we go again. First, we paid a $4 Modernization Fee since 2009 (is set to expire in 12/31/12 and become a funding source, a tax you did not know you were paying, for highways) on every registration to upgrade software and systems and now we may need a new fee to cover the additional costs the county DMV offices in Kansas are experiencing due to the system issues and the shifting of responsibilitie­s from the State to the counties in processing titles. The way to fix the problems with the Kansas DMV is by replacing Nick Jordan and Donna Shelite so we can install leaders with the knowhow and tenacity to fix the issues including appropriate fines against 3M as allowed by contract. It has been four months now and the costs continue to escalate. Is there an end in Site? NO!

Bigdog66046 2 years, 4 months ago

Well if the counties would have followed state law and not let everyone with Mexican ID cards license vehicles and bypass allot of information for the past several years the problems would not have been nearly as bad. The problems from what i have understood has been that "bad" files weren't able to be transferred and therefore have to be found and transferred by the county. And now you must have a Kansas License or ID as per state law to register a vehicle. The county can no long "skip" this step!

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