I second kaw7987's feedback. It's a great place but my budget needed to be trimmed and this had to go. I couldn't justify continuing my membership because I need workout classes starting at 5:00 a.m. in order to get to work in Kansas City by 7:30 each day. The ENTIRE notion of being required to write a letter to the company that handles their accounts, specifically requesting that your membership be discontinued, AND sending that letter by certified mail is such BAD PRACTICE. Now that I've been dealing with this, I can't tell others how many other women have told me how much they detested the place because of thIS same thing. When I can afford a gym membership again, I'm taking my business to Maximus. It's very sad because the women who run the fitness classes that I've attended are sweet, supportive, and much better than this gym's owners.