We've bought two major kitchen appliances from Stoneback in the past two years. The latest is a stove, an emergency purchase because our old stove died just before Thanksgiving Day. It is short notice and it is their busiest time of year, yet Stoneback is moving heaven and earth to make certain we will have a stove (a special order) on Thanksgiving Day. All that and a Black Friday price before Black Friday, too. I wouldn't even dream of getting this kind of service from a big box store. I prefer to shop at smaller, local businesses for a variety of reasons and Stoneback has reminded me why it's simply good business to do so. Stoneback has earned my loyalty.