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Moxie Hair Studio

Rating: 5

melimel Moxie Hair Studio

Re: Adrianne Jackson- I have been a client of hers for 2 yrs now and absolutely LOVE her work. I have never left her chair unhappy. I have allowed Adrianne to take complete and total control of my hair and the results have been nothing short of amazing. As far as scheduling complications or issues there have been none. I have been known to cancel last minute and she has been nothing but gracious. The wait time for reschedules has not been extensive or unreasonable. She always makes a point to confirm my appointment times and to work around my schedule. Adrianne is a wonderful stylist and goes above and beyond for her clients. Moxie studio is blessed to have Adrianne representing their studio!!!!

Rating: 5

ksmercedes Moxie Hair Studio

Thankfully Adrianne is a stylist that I can trust. Not only can I go to her with confidence and know that I am going to get professional service, but I also trust her with my daughter's hair. It is hard to find stylists with experience and expertise in color. She has always done a great job with our color and has kept up with current styles and trendy cuts. There is a reason you have to book in advance with Adrianne. She makes sure you are comfortable with what you are asking for and gives an honest opinion on what would look good on you.

Rating: 5

hillaryj624 Moxie Hair Studio

I have been going to Adrianne for a few years now and have always been extremely pleased and happy with every cut, color and wax she has done for both myself and my daughter. She always gets us in, even when it is last minute.She stays late and even comes early to accomodate my schedule. I feel she definitely goes above and beyond for each of her clients, which is one of the many reasons we keep coming back. It is a great feeling to always have the same consistent cut and color every time we see her. Thanks Adrianne!

Rating: 1

GinaF Moxie Hair Studio

Re: Adrianne - After 10 years of being her client in Olathe, Overland Park and following her to Lawrence Adrianne ignored my texts multiple times to get a haircut/shampoo/style. I finally got an appt with her 2 1/2 weeks ahead of time. I confirmed the day/time for the appt 24 hours in advance. Arriving in Lawrence 20 minutes ahead of time, I found she had text me AFTER I was already on the road to Lawrence stating she wanted to postpone my appointment 30 minutes. I answered that I was already in Lawrence but that I'd come in at 1:30 instead of 1:00. I walked in at 1:20 and Adrianne is putting color on a client, proceeds to do a haircut on her, etc. Adrianne makes me wait until 2 p.m before she was finished with that client. So - this other client got MY original appt time!!!!! Now it's ONE HOUR past my original appointment time. I had made the appt. on July 1st and this client got MY appointment time. In retrospect, I should have just walked out - I was angry and Adrianne knew it. I showed her a photo of the haircut she'd done back in 2012 for me and I wanted to go back to that style. She said "I cut that?" Uh, DUH, of course she did. I've been with her since 2007 and gone to no one else. I didn't watch her cut my hair as I have always trusted her. I specifically said "LOTS of layers" which is all I've had to say in the past. Well, she didn't cut my hair as requested in lots of layers as she used to. She offered to take $10 off of my bill because I had to wait on her ....and said it had been a crazy week. I already had had the check made out for the normal amount and she said ok, the NEXT time I'll knock off $10.... Well, Adrianne, there will NOT be the next time! I should have had the appointment I originally set up ... oh, but greed and the "younger crowd" reigns, huh?! So I'm an older client and you want to ditch your loyal, older clients - you succeeded! I was so angry that I just paid and left. After I got home, shampooed my hair and I found she had NOT cut the layers in the back at all - or face framing that I'd asked for. A few days later I went to a stylist in Olathe by recommendation of a friend here to get it corrected to what I wanted. After TEN YEARS of trusting, loving Adrianne and following her to three different shops, she's gotten an attitude so never again will I go back to her. She used to do exactly what I wanted. I guess those of us who don't have coloring, etc done. don't count as good clientele when we just get haircuts/shampoo/style. So very disappointed in her. What a shame. I tipped well and praised her work.
$$$ and youth means more than those who have been with Adrianne for years.

After Adrianne's reply and the other "client" who has no clue what she's talking about - this is absolutely NOT about the $10... I could have torn up the check...... this is strictly about the fact that I am warning others of the changing appt. times even though I booked 16 days prior, how difficult to make an appt with her, and then she didn't even cut it like I'd asked.... even though she had for years. This was clearly disrespect for my time... I made the appt. SIXTEEN days prior and she knew that I was driving from Olathe. I have been more than patient with Adrianne and worked around her schedule and this is not the only time she's done this...... but it will be the LAST. Baloney on backtracking about the one in front of me.... it definitely appeared that you were just getting started with her. And YOU, bmarie.... are the immature one to call me immature. I have a legitimate beef and others need to know that the customer service I received was not good whatsoever. So the client before me must have been there before 11:30 and the color not lifting for you to text me at 11:42....which was an hour and 18 minutes before my set appt.... and she got done at 2 p.m. when you took me? Sounds pretty fishy.

brimariecams replies...

It sounds to me, Gina. That you're just upset that you had to wait for your appointment. Yes, Adrianne was running late and let you know. How is a hair stylist suppose to let you know until she is into the hair cut/hair color. It sounds to me like it's your own fault you didn't get your 10 dollars off. I think you should keep your negative comments off of LJW and should just seek elsewhere for your haircut. You could of voiced your opinion after you saw it wasn't exactly perfect like you wanted, instead you wanted to degrade adrianne like a immature adult.

PS. Adrianne does an amazing job with haircut/ color! I refer everyone to her because she always gets me in and I always love her work!

Amjackson replies...

Gina F, I'm very sorry to hear you won't be returning. Especially after this was the one mishap we've had in 10 years. I definitely appreciated you as a client, I'm glad that you followed me to 3 salons. Being that I was at 1 salon for 4 years the other for 6 years and just now started at Moxie this year. Just clearing up so that you feel better knowing, I did not give away your spot I was simply running behind. My client before you was getting a color and a cut. her hair wasn't lifting very fast so I tried to give you a heads up, I texted you at 11:42, given that your appointment was for 1:00. Things like this can happen, just like at the doctors office. As you said, I did apologize and I did try to give you $10 off of your $35 haircut. I would've been more than happy to have you rewrite your check. You chose not to. Thank you for your previous time. Ps: I do have clients of all ages and I do appreciate them all. Thanks, Adrianne

Amjackson replies...

Gina at this point you're starting to sound ridiculous. You are making up your own story to help yourself feel validated in trying to bash me. I wouldn't have given away your appointment. Things happen with running behind, I do have a screen shot of me having texted you at 11:42a when your appointment was supposed to be at 1:00p. As I already said thank you for your previous business. I will continue to stay busy and continue to crank out the awesome cuts and color like always, regardless of the hurtful words that you say. Have a great night!
Thanks, Adrianne