Detroit A jury convicted a 911 operator Friday of willful neglect of duty after authorities said she didn't take seriously a boy's calls to report his mother had collapsed. The mother was found dead three hours after the first call.
The misdemeanor charge against Sharon Nichols is punishable by up to a year in jail. She will be sentenced March 11.
Nichols, 45, testified she could not hear the then-5-year-old boy on the other end of the line. Authorities said Robert Turner called 911 twice on Feb. 20, 2006, to report his mother had passed out.
Robert, now 7, testified that Nichols hung up on him and accused him of playing games.