rumyz

Reviews

Rating: 2

rumyz Nail Citi

Disappointing pedicure service. Should have just left when I tried to pick out my polish and the lid would not come off one and the other was kind of gummy/stringy. My sis and I went for a girls treat, made our appointments for 4:30pm so we could get home in time for dinner. We were walking out the door at 5:00pm. $26 for about 26 minutes worth of pedicure....what I got was decent (nice polish, good massage) but we were both expecting closer to an hour. Also, my sis got gypped because the girl working on her was also greeting customers at the door and helping them sign in and get assigned to a tech so her pedi was constantly interrupted. We won't be returning.

Rating: 2

rumyz The Nail Lounge

Ridiculous!

Made an appointment for pedi's 2, when we got there only one person working (another hanging around, not sure if it was her friend or another employee). Didn't realize one person doing us both until we were already soaking. Halfway through technician's kids showed up, and although she apologized for them being there, didn't really help the spa atmosphere. Actual service was ok, great calf massage (just wish it had lasted longer and the kids weren't arguing during it). Tried this place last fall and it was much better. Overall, wish we had just painted each others toes at home and skipped it all together! Probably won't be back :-(

Rating: 2

rumyz 715

After all the good reviews, my husband and I chose this restaurant to celebrate our wedding anniversary. It was a big event for us, as we have a baby and cherish any time we can get out of the house! However, perhaps our expectations were too high...because we did not enjoy ourselves :-( We ordered a sampling of 3 cheeses for an app. and before we had even finished tasting our 1st selection I saw that our entrees were up under the warmer. The waiter proceeded to hurry us through eating the cheese, at one point even saying "oh, just a few bites left"! He explained they were fast in the kitchen, but perhaps I've just watched too much Top Chef to expect a eatery of this caliber to know how to space courses. I even resorted to explaining to the waiter it was our anniversary and we have a baby so were looking to have a leisurely dinner...he said "dessert can be nice and slow". Anyway, my husband ordered the braised pork ribs (Tue. special) and I got the sausage/squash penne. Although mine was ok, at least edible but not a favorite, his meat was disgusting. This is a man who loves pork, who has been eating ham every day since Easter, and he described it as shoe leather. He even tried to resort to picking it up to eat it, after both the butter knife and steak knife wouldn't do. Still no luck. Braised? How about dehydrated??? The waiter didn't even blink when he took the nearly full plate away, never asking if we'd enjoyed our meal or if there was a problem. Any other time we'd probably have complained but wanted to just try and enjoy the romance of the evening, even if my husband paid $$ to cram in some cheese and a side of fried potatoes! Didn't bother to try dessert, just got some ice cream down the block that we knew wouldn't disappoint.

Not sure we'd be willing to give it another chance, both our time and money is too valuable these days.

Matt Hyde replies...

First of all I would like thank you for taking the time to comment about your lousy experience. Most importantly, though, I want to sincerely apologize for letting you down. You chose to spend a special and rare night out with us and we blew it. While we always strive to be attentive and thoughtful in our service of guests, clearly we have some real room for improvement and I want you to know that your feedback has been a big topic for all of us since I first read it this morning. I know firsthand how rare the dates are after kids come along and have had some disappointing experiences not unlike what you described. We should have been more considerate and intuitive-we weren't-and we should have prepared outstanding and memorable food for you to thoroughly enjoy-we didn't. On behalf of the entire staff I extend my apologies and would love to host you again-my treat-should you choose to come back. Please call or email me me anytime and thanks again for taking the time to share your experience.
Sincerely,
Matt Hyde
cell: 785-550-2521
restaurant: 785-856-7150
email: matthyde@715mass.com