Rating: 1

ramonamc El Potro Mexican Cafe

I am going to give it one star for the free cheese dip. But that is all that was good. We went to El Potro tonight for supper before we went to the KU Women's volleyball game. We got there around 5:00 and it took them until 5:15 to take our orders. There were only two other tables with 2 people each in the restaurant so they we NOT busy. After they finally took our orders it didn't take long to get our food. As the waitress was serving our food, she dumped 1/2 the plate on my lap. While she said "OH, I'M SORRY, I'LL GET YOU ANOTHER PLATE", she didn't ask if there was anything she could get me to help clean off my lap. The Manager brought the other plate of food out, obviously oblivious to what had happened. When the time came for us to leave for the game, we had not gotten our ticket so we went up to the front. There we once again saw our waitress doing nothing but talking to some of the other workers. When the hostess said something to her about our ticket, she said "OH I WAS JUST BRINGING IT". She then gave me the price for the entire ticket. I told her I couldn't believe she was going to charge me the whole price when she dumped half of a plate of food on my lap. She said she would have to have the Manage come out which he did. He asked me what the problem was, once again she couldn't step up to take credit for what she did. So I told him the whole story, from not getting waited on, not getting our order taken to the food in my lap. Then her comment was "WELL YOU ATE IT". My comment back was, no I didn't. You took the plate back and brought us out a new plate of food. The Manager told her that was enough and he took one meal off our ticket. I guess I don't understand why he didn't comp our whole ticket considering the continued abuse we were taking from the waitress. This visit definately left a bad taste on my LAP and I won't be going back for a long time. There are alot of good restaurants in Lawrence and we don't have to take this kind of LACK of service of verbal abuse. Please think twice about going.

momma4_11_12 replies...

ok...may i just say this young lady had just been hired. I am positive she didn't dump 1/2 the plate on you on purpose. She was new to the job and was probably already embarrassed enough that the incident happened. accidents do happen and you should be understanding. she clearly apologized and got you a new plate. She may not have been thinking to clearly to offer anything to clean off ur lap due to embarrassing herself in front of you and other workers. She felt truly bad after the incident happened. As for her speaking to the other workers...maybe she was informing them of her little mishaps. and as for ur wait..maybe they were giving u time to overlook the menu like most restraunts. i believe el potro is a great place to eat. u r the first i have heard to complain. it was an accident...so move on

drbloom replies...

most people eat here and leave happy. occasionally some whino-foodie wannabe bemoans a great injustice to their life. i think most know the free queso is great. they soon to move to space infront of Target & theater. hope they keep drive-thru. its more authentic but still americanized. good bargain with great chips/salsa. even coupons on this site if you click to them. happy face.