I've not taken my car here for work, but I did find myself locked out of it in the nearby city parking lot. Although it was after 5 p.m., the guys offered me a phone to call a locksmith as well as water for me and my dog. Their kindness and assistance was greatly appreciated amid a frustrating situation. Based on that alone, I can only image they have excellent customer service and will take any muffler/brake problems I encounter, to them.
I love Free State’s menu, beer and iconic status in Lawrence. As an Eighth Wonder of Kansas cuisine, they deserve so much of the accolades they’ve received. However it’s becoming increasingly hard to dine at the brewery with more than four people, which is so unfortunate. On a number of occasions now, I have been asked for a $15 deposit for a large reservation. I can completely understand this detail when I request a special room, I cannot understand being asked for a deposit after they have placed my party in the special room and noted another party will be dining in there with us. It feels as though any request beyond the norm has turned into a “nickel and dime” opportunity, or discouragement. I am torn to give them three stars, the food and beer are worth 10, the accommodations for larger groups, closer to one.