My boyfriend had been wanting to eat here for over TWO years. It apparently has more recently (past year or two?) been taken over by a young woman chef. She clearly doesn't know how to provide customer service.
We came to the restaurant with high hopes and great expectations and my boyfriend was VERY excited to be eating at this restaurant that has received nothing but rave reviews.
Needless to say we were disappointed.
My boyfriend exchanged messages (emails) with the chef prior to coming, alerting her that I was a little more picky than most, she advised IN WRITING that she would be able to accommodate and that it was "no problem at all."
Guess what? She KICKED US OUT of the restaurant after serving three of the nine dishes as I did not eat COLD duck. I apologize as I am a picky eater, but when a chef is made aware of this, advises it wont be a problem, and then even acknowledges she knows that it is us when we sit down to dinner, you would expect her to not serve cold duck.
She advised us "I do not want to continue" while making odd and uncomfortable gestures with her hands as if there was something wrong with her. She also mentioned "this is awkward for me, I don't know how to handle this situation." CLEARLY she didn't. How appalling!
Lets just say...there is a reason that COOKS don't serve.
We will never be going back and have advised may of this experience. I honestly have never been so upset and embarrassed in my whole life. Not to mention my boyfriends frustrations with not being able to eat there because, shame on him, his gf is picky. Too bad we advised her of this before hand and were made to feel welcome and as if this would not be an issue. HUGE disappointment and skip it because if you 'offend' the rude chef, you're out.
It is sad that I have to put 1 star for this Salon. I wish I could have put 0. I have had nothing but negative experiences with this Salon and their staff with the exception of 1 visit several months ago, so I guess that can be their one star. I am livid after receiving a rather rude email from whomever runs their email list. It can be read as follows: "You have to unsubscribe they are automatic. You don't have to be rude that may have been your problem.
Sent from my iPhone
Not only did this rude email get sent to me after my asking them to take me off their email list due to the fact that I wont be visiting their establishment again, their website is unreliable and lists services for which they do not follow through with offering, even after making a KIND complaint/inquiry about why I did not receive a service listed under their "facial" section of their website, and paying 85$ for it!? The lady I spoke to on the phone then, Kirby, was rude and said that their website was incorrect and basically told me "tough luck." Then a few weeks later I receive a postcard in the mail stating that I could come in for a "free 60 minute facial" with some sort of extra "scrub" tacked on to it, FOR FREE. However when I made the appointment I was told this was a 'mistake' and that it was not for a free facial, just the extra 'scrub.' SERIOUSLY!?!? I am nothing short of looking into reporting this business for unfair practices as well as rude, incompetent service. It is infuriating that these women would treat a paying customer in such a way.
Please do yourself a favor and go to Z's hair academy, or Beauty Brands where you will receive honest, good quality service for a cheaper price.