3-Stars because they don't accept their own coupon, printed from the LJWorld website. They claim to only accept the "real coupon" from the actual LJWorld newspaper. Really...does anyone really subscribe to a newspaper service anymore? Kind of ridiculous and nitpicking if you ask me, especially for only a 10% discount. Probably our last visit for not putting the customer first.
I've been here several times over the years and my family and I have enjoyed it thoroughly, including the wonderful service. However, I have found the service at the Wakarusa location to be lacking as of late. On our most recent visit, we had to go to the counter three times to request drinks, menus, and even napkins and utensils. Even more upsetting is that they would not take a coupon we had clipped from the Lawrence Journal World's coupon section. They claimed it had been "cancelled". This was the second time in two straight visits this establishment has refused to take coupons that are CLEARLY VALID. I was upset enough that I left no tip...I am a generous tipper and I never do this, but I felt strongly enough that I felt it was necessary. My family and I will not return to the Wakarusa location.