We have MARVELLED at this place for years. The poster who said such (superb and honest!) mechanics cannot be found anymore expressed an opinion we, too, have voiced many times upon returning home from yet another honest Westside 66 assessment of a mechanical problem, usually followed by a correction that was low cost (and no doubt far below the cost charged by any other place). At one point, after taking me car in for an appointment, I was told I did not need that tune-up, based on when the vehicle had last been checked at Westside; I happily took the car back home. A few years later (2012), after badly chewed wires led to mechanical failure--and the discovery of a huge rodent nest beneath the hood of the vehicle--someone on the crew not only cleaned out the whole mess, but also rigged up a beautifully crafted architecture of poison blocks to surround the engine in a manner that obviously took significant time. The charge? Negligible. Once again, an always-cheerful Richard carefully explained the entire situation, along with advice on avoiding such problems in the future.
While recently contemplating a move from Lawrence, I (half-seriously) stated we simply cannot move ("We'll never find another Richard of Westside 66!").
Everything will seem great during first Critter Control visit (w/ required up-front payment for job!). However, after initial monitoring for critters, expect one or two no-shows from the fast-talking, friendly Lawrence rep who is already on to the next job without attending to your (previously agreed upon) basic maintenance. Took time off from my job twice to no avail. POOR service. I will instead hire a regular handyman who needs a job and gains an extra-extra-grateful customer.