Very small operation with only a handful of employees. They rent to minority and low-income residents. That is not a problem, but it does cause their rental units to be in awful condition. They don't invest any time or money to keep their rental units in livable condition. They fight new city proposals such as the new proposed rental registration program. They balk at having to do any repairs or upgrades as needed. They will call the contractor for you but many times you'll receive the bill. They tack on lots of surcharges on moveout, including eating up your entire security deposit and often billing you for hundreds of dollars more.
Lawrence is in need of landlords and management companies who will rent to low-income and credit-challenged residents. But the tradeoff is that A & S is not willing to do anything beyond collecting their rent payments every month.
If you're a renter and any problems arise, good luck trying to get help from A & S. English is their second language (I'm not sure what their first language is), so every employee is very difficult to talk to and understand. Also they don't identify themselves when you call so you don't know who you're speaking to (Sofiana, Monica, etc.). Speaking of reaching them, they are only open 5 hours a day. Callers after 1PM are directed to a voicemail system. Good luck getting any call backs.
Their operation is pretty bare-bones. After living in one of their properties, you'll want to deal with a bigger, more reputable company. I can recommend several around town, but really, any company is better.