I had a pleasant experience when I went to the store about a week ago to pick up some of the amazing truffles that they sell on the counter. What I didn't like is that there was no one really available on the floor to help, and when they were available, it seems like they really helped their friends first and not someone new. I like the occasional greeting, especially when I was trying to find a great Christmas gift for someone. Maybe it was just due to the holidays, so I will try it again. I definitely recommend the chocolate truffles though, as they are AMAZING.