I had a pleasant experience when I went to the store about a week ago to pick up some of the amazing truffles that they sell on the counter. What I didn't like is that there was no one really available on the floor to help, and when they were available, it seems like they really helped their friends first and not someone new. I like the occasional greeting, especially when I was trying to find a great Christmas gift for someone. Maybe it was just due to the holidays, so I will try it again. I definitely recommend the chocolate truffles though, as they are AMAZING.
The food here is absolutely amazing. When I am in town I try and get down and for sure get the truffle fries. The only reason I give it a 4 is because two of the times that I have been in, they have lost our orders, making the wait times upwards of 30 minutes. In their defense though, they have always done everything in their power to remedy the situation, including free meals. Their response, along with the quality (and quantity) of the food provided makes this a must visit restaurant!