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Very strict about breakfast time, arrived at 8:03 and was told by the owner that they would not be able to eat, because the cut off time was 8, My children no longer go here.
So because you didn't follow the rules you expected to still receive the breakfast? I do understand 3mins come on, but why shouldn’t the rules apply to you? If it's 8am, and you stated you knew that, what's the issue? Leave your house 5mins early next time and there won't be an issue. There are rules for a reason, and what does that teach your child? "The rule is 8am, but really they mean something else". If I ever have children this review would not deter me from this establishment, but probably make me feel better about bringing my children here.
I’m very sorry to hear you had an unpleasant experience that day. I’m not sure who you spoke with on that morning, but as I am the owner, I can assure you, it was not me. Usually, if a parent is running late and misses the main meal, we can find something to fill their child's tummy until the next meal or snack, and offer items such as bagels, a bowl of cereal, or a breakfast bar, for instance. Since we are open eleven hours a day we provide 2 meals and 2 snacks daily. It is true, we do have a schedule for meals and snacks and do have to clear dishes and food at a certain point. As you noted, breakfast is served from 7:30-8:00, morning snack at 9:30, lunch from 11:30-12:00 and afternoon snack at 3:00 upon waking from naps. We try to stick with the schedule for two reasons primarily. First, we are serving upwards of 100 children a day (four different times) and the kitchen needs time to wash, clean, and prepare for the next meal or snack. Secondly, little tummies appreciate a schedule, so we do our best to make sure food comes out on time every day. I understand you decided to move on, but I hope you know you could have come to me with any concerns. We only have each child’s best interest at heart.
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