Rating: 1

KansasKeith Henry T's Bar & Grill

We have been customer for many years, but tonight may be the last time. The food has always been good, the bar service very slow. Tonight was a whole 'other issue. The wait staff tried its best but management provided no assistance or support. I felt sorry for our server who apologized profusely without management support. First, one of our group was told the soup was one thing, but an entirely different soup was delivered to the table, a type he could not eat. He asked for an alternative choice, not as an exchange but as an alternate choice. The manager sent her back with the comment that it was not an exchange and it would take 15 minutes to prepare - basically saying 'no'. In frustration we said, forget it. Then one of our group suddenly suffered an apparent allergic reaction, possibly to something in the food. We asked the server for a copy of the recipe in case we needed to go to the hospital. The manager grudgingly, without comment and no apparent concern, provided a print out. Fortunately, she was OK. Never once did the manager ask if she was OK. On leaving when we tried to talk to the manager, urging a more customer friendly and concerned approach, his reaction was to become very defensive and threaten to call the police. NO one was unruly, loud, or troublesome. We simply wanted to explain our dissatisfaction and we basically were run off under threat of "calling the police." Tell me why I would ever again go back? Not likely.

Mels4ks replies...

We also had a bad experience. This was our 2nd time in Henry T's. I was there with my two children and husband. The place was busy, however, that's no excuse. We ordered hambuger, BLT, and two 3/4lb hamburgers. Easy enough. I took 45 min. When we finally said something my son's BLT and my hamburger was delivered. They said that the 3/4 would take longer well-done. I explained to the manager that that was really bad timing on the cooks part. It took another 5 min to receive the rest of the meal. My hamburger was thicker than the 3/4 lb hamburgers. My husband's was RARE....and it cooked for 45 min...WTF. When we complained again the manager says to me "I guess you picked the wrong place to eat". That was the wrong thing to say. I was beyond pissed and told him so. He finally did the right thing and comped our meal. We will NOT be going back!!