lizzyp13 you might consider that your expectations were unrealistic. I've been taking our dog there for years and have had wonderful service and they always try to accommodate my schedule. The staff always ask what specfic cut we want each time I drop her off, even though it usually doesn't change. If all the other reviews are exceptional, doesn't it make you stop to reflect on the fact that the problem might be on your side, rather than blaming the groomers? BTW, if your took your pet to a vet whose staff laughed and made fun of your dog's appearance....well, I don't think that staff is very professional. And P.S. Vets don't have "nurses" on their staff. They're called Vet Techs.