January 25, 2014
We're been coming to Dr. Rowland for a few years now and love her amazing knowledge base, honesty and sincerely caring attitude. We always get a follow-up call and their sensitivity to our pet's needs is always A+++. We never feel rushed and are always given all available options for whatever heath matter our pet needs, with an open emphasis on all costs, especially when it gets a bit expensive. All of the veterinarian staff and assistants are also great and friendly, but the front desk and customer service response on the phone can sometimes be somewhat cold and doesn't well reflect the rest of the staff. Not that this really matters, for at the end of the day it's all about our pet, but I think they could do a better job in the outward presentation and customer service side of things. Having said that, we will never leave Wakarusa Veterinary Hospital and Dr. Rowland!!!