January 10, 2014
Jack Ellena Honda stands behind their product. We had a problem with our transaction about 10 months after our purchase. Even though they didn't do anything illegal during the transaction, they presented us with an upfront and fair remedy to our situation. They agreed to purchase the vehicle back from us, and I would recommend them to anyone who is in the market to purchase a vehicle. John, the owner, is an outstanding person and businessman. He personally corresponded with us during our problem, and presented a fair buyout option. I will, if they want to do business with us in the future, shop there again. I am very impressed with their customer service, and I would be confident that anyone who shops at their store will receive a fair deal. We can't forget, they are not in business to break even. They are a business to make money, as well they should be! That's what keeps capitalism alive and our country's economy growing. These people are fair and honest. Just do a minimal amount of research on your purchase, and you will come out smelling like a rose. They are good home town people, and I hope our previous transaction wont tarnish any future dealings I hope to have down the road. Thanks to John, Coop and the rest for your understanding and over the top customer care. Good people are hard to find nowadays, and I believe we've found it here, with Jack Ellena Honda!