Rating: 2

April 16, 2012

Bryant Collision Repair did a quality repair on my car eventually... Overall I'm happy with the work that Bryant did on my vehicle however the process of getting to the end product was a nightmare. The staff at Bryant gave numerous estimates on when the work on my car would be complete and not a single one of them were correct. When I first brought my car in I was told 2 weeks tops, and then it ended up taking over a month to get my car back. Not once throughout this process did Bryant take any responsibility for any of these delays but rather blamed a multitude of other people such as the insurance adjuster and parts suppliers. This was despite the fact that my insurance adjuster provided a first and second estimate less than 24 hrs after when Bryant requested it. When I finally did pick my car up I found that the repairs were not in fact completed and that my car was not safe to drive with problems such as no headlights and turn signals among other problems. Finally two days after bringing my vehicle back a second time everything was fixed, and once it was fixed correctly the quality of the repairs was high. Oh and to top it off they charged me more than what I was originally told my deductible would be. Despite good quality work after much delay and headache I would never use Bryant again.