Rating: 1

November 1, 2011

It is sad that I have to put 1 star for this Salon. I wish I could have put 0. I have had nothing but negative experiences with this Salon and their staff with the exception of 1 visit several months ago, so I guess that can be their one star. I am livid after receiving a rather rude email from whomever runs their email list. It can be read as follows: "You have to unsubscribe they are automatic. You don't have to be rude that may have been your problem.

Sent from my iPhone

Beckie"

Not only did this rude email get sent to me after my asking them to take me off their email list due to the fact that I wont be visiting their establishment again, their website is unreliable and lists services for which they do not follow through with offering, even after making a KIND complaint/inquiry about why I did not receive a service listed under their "facial" section of their website, and paying 85$ for it!? The lady I spoke to on the phone then, Kirby, was rude and said that their website was incorrect and basically told me "tough luck." Then a few weeks later I receive a postcard in the mail stating that I could come in for a "free 60 minute facial" with some sort of extra "scrub" tacked on to it, FOR FREE. However when I made the appointment I was told this was a 'mistake' and that it was not for a free facial, just the extra 'scrub.' SERIOUSLY!?!? I am nothing short of looking into reporting this business for unfair practices as well as rude, incompetent service. It is infuriating that these women would treat a paying customer in such a way.

Please do yourself a favor and go to Z's hair academy, or Beauty Brands where you will receive honest, good quality service for a cheaper price.