Wakarusa Veterinary Hospital
We're been coming to Dr. Rowland for a few years now and love her amazing knowledge base, honesty and sincerely caring attitude. We always get a follow-up call and their sensitivity to our pet's needs is always A+++. We never feel rushed and are always given all available options for whatever heath matter our pet needs, with an open emphasis on all costs, especially when it gets a bit expensive. All of the veterinarian staff and assistants are also great and friendly, but the front desk and customer service response on the phone can sometimes be somewhat cold and doesn't well reflect the rest of the staff. Not that this really matters, for at the end of the day it's all about our pet, but I think they could do a better job in the outward presentation and customer service side of things. Having said that, we will never leave Wakarusa Veterinary Hospital and Dr. Rowland!!!
Wakarusa Vet Hospital is now owned by Dr. Rowland and we absolutely LOVE this place. The people are caring and know us by name. Dr. Rowland calls after we visit to check in with us. They are very knowledgeable and EXTREMELY caring and sweet towards our dogs which is a HUGE deal to me. Highly recommended!
My kids (Beagles), have been patients for a collective 16+ years. I have so many wonderful stories to share about the amazing care from Dr. Marks, Dr. Roland and staff, but a few should be highlighted. First of all, I moved to the Kansas City area over 12 years ago, yet my loyalty stays with Dr. Marks. When my first Beagle, Molly, was little, she developed allergies. Amongst all of the obvious questions, Dr. Marks asked where she played. Molly didn't have her own backyard, as we lived in an apartment. I told him about at least three parks, and without a further word, he went to all of the parks and got grass samples. Who does that?! Another time, Molly blew a disc in her neck. We didn't know it at the time. Dr. Marks was on active duty in the war. Dr. Roland referred me to a neurologist and got Molly right in. All the while, Dr. Marks was communicating (from Iraq), about her care and health history. Again, who does that?! Finally, when it was time for Molly to go be with Jesus, on Christmas Eve, Dr. Marks' and his wife Shanon's overwhelming care and compassion made it a peaceful event. I had no choice on timing, when Molly's struggles with cancer had to end. My son, Fletcher (Molly's "little brother"), has Marks as his middle name, in honor of Dr. Marks. I can't say enough great things about Dr. Marks, Dr. Roland and staff. Five stars are not enough. If you want to hear more stories, feel free to contact me.
Suzanne Willey Prairie Village, KS
I find hard to believe modernlover, that no surgery was performed. Did you go back to Dr. Marks and tell him what the "specialist" said? If what you say is true (which I doubt), then it seems as if you should have reported the clinic to the Vetinary Board of Vetinarians. Allegations have consequences-so back them up! I have been going to Dr. Marks for several years and , yes the clinic is expensive, but he is a great vet and has always displayed compassion and professionalism. When I have to leave my two dogs to be boarded, they are the least expensive in town and are well taken care .
We have been taking our pets to Dr. Marks / Wakarusa Veterinary Hospital since 1986 (when they were located at 31st and Iowa.) Great personal service, great care to our animals, and all recommended / promised treatment has been delivered in a professional and compassionate manner. We would highly, and I mean highly, recommend this vet.
If you're looking for a vet, keep looking. You would be better off treating your own animal than leaving it to Dr. Marks (lots of information for home surgery on the internet). He charged $500 for a surgery on my dog. Days later I took the dog to a specialist who said the surgery was never performed. He is either a liar, totally incompetent, or both (I'll go with both). This office cares a lot about your money, but you and your animal not so much. You would like to think people like Dr. Marks don't exist, but unfortunately they are everywhere, and if you love your pet this is especially sad.