If I can give less than one star I would. The people at the office are rude, unprofessional, never answer the phone, lie, never email back, never relay messages to the higher ups, and have no idea what customer service is. The only time you get any response out of them is going into the office physically during the most inconvenient hours they are open. They act like living there is so great until you actually live there and then they treat you like dirt. Make sure you read every little detail in the contract and if you talk with the people at the office, get everything in writing otherwise they will just lie to you. When you first move in, make sure you get in writing every little thing that is wrong physically with the apartment because they will blame you for everything and take your deposit. Only three vents worked in the apartment and instead of fixing it they just told me it was normal at peppertree. The issue with the vents and the way the AC is connected cause really high electric bills, which they also said was normal at peppertree. Moving out was so stressful with them, they try to get every penny they can out of you. Make sure you give a two months notice before your lease is up, they will hold it against you and make you pay for two more months when you give them the notice at the end of your lease. They don't mention the two month notice until you go to leave and it is really deceiving in the contract. I have never been treated so bad anywhere I have lived.
I have lived at peppertree three years, and don't have much to complain about. The price is well within reason, they allow any size pets, and the management is very friendly. It always seems they are trying to make things easier for their residents, they stay open till 7pm some nights I have never lived anywhere else that does this. I have lived in many apts, and I can say that this place is an 8 out of 10
I live in Peppertree Apartments for almost three years already. I tolerated it only because of its proximity to my workplace. Otherwise it is nothing special, the same worn carpet, coming-off wall paints, bad sound isolation (you hear everything from neighbors, even their bedtime activities), cheapest possible appliances, etc. etc. Nevertheless, management (namely Serci Dossett) always complains I pay too little in rent, that my apartment cost much more etc. etc., without even understanding how to keep long-term tenants who accurately pay rent and otherwise do not cause any trouble (said the incentives for long-term tenants were proposed, but I never received any letter about that!). Management call routine day-to-day maintenance work (keeping swimming pool and concrete sidewalks in shape, for instance) an excellent service not found anywhere else in Lawrence. Finally I get tired of this and will have to move. So, if you come to Lawrence, avoid this place, they just want squeeze out your money from you without providing adequate service.