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Paul Davis Restoration

Rating: 5

dannyu Paul Davis Restoration

My experience with PDR was very positive. I had to renovate the whole house (total loss) after a fire. Given the size of the project and that tenants, insurance companies, contractors and subcontractors were involved, I adjusted my expectations in terms of staying on schedule and PDR certainly lived up to them. Jeff Goldman, Owner, explained to me the entire process in the early stages, answered with details every question and promised only things that he could hold. He also worked closely with the insurance company adjuster about assessing the damage, something I greatly appreciated. Pam Aversano, cotents division manager, and her team did a very professional work with cleaning and taking care of the house content and moving it out. Pam was very supportive and responded to every request. She managed this complex and emotional process exceptionally. John Bannister was the project manager. He did an amazing job. He was in constant contact with me, updating about the progress of the project, suggested ideas for the renovation that I have not thought of and find the places to save me money. He made every effort to complete all phases in time, had the patience for every question and always fit his schedule to mine. John made sure to complete everything in accordance with my request and to my complete satisfaction. His knowledge, experience and personality have contributed a lot to the success of the project and it was great to work with him. Bottom line – The results are better than expected and I’ll call PDR again and recommend them without hesitation!

Rating: 5

cherivarvil Paul Davis Restoration

We had a fire in our house in early January last year. Our first meeting with PDR's representative, John Bannister, who became out project manager was after we called the company on the recommendation of a friend. He met with us in a timely way and was very clear with us about our options. Our restoration was delayed slightly because two insurance companies were involved and both had to be allowed to do an inspection; but in the meantime PDR did a very quick job of guiding us through sorting our things as they packed them for us, and of sealing the hole in the ceiling and getting our electicitiy back on so that everything didn't freeze in the extremely cold temperatures. They took some of our clothing and washed it for us the very first day so we had things to wear. Though only part of our house was damaged by the fire and water, almost everything had to be removed and cleaned because of smoke. Our project manager as well as the contents manager were very knowledgeable about insurance and were very much concerned with doing things in a professional and honest manner. They communicated lots with by phone and text and email and were very supportive and concerned that we get a fair deal, even advocating with the insurance company to make sure that we were able to replace certain items when they turned out to be more damaged than the original inspection indicated. Everyone we came in contact with from the company was helpful and responsive, always consulting us when obstacles arose. The restoration took about the time that was "guestimated" in the beginning and was all done in a professional manner with explanations for any delays as they came up. I was very impressed with our project manager's knowledge of construction professionals in the community his ability to find appropriate people to work in our home.We were happy with our results and feel our house is better than ever. While we hope we never have to, I would call Paul Davis Restoration again.

Rating: 1

Rachael Sudlow Paul Davis Restoration

I was so unimpressed with this company. We had a fire that gutted a rental house. Their representatives showed up WHILE THE HOUSE WAS BURNING. Out of our desire to get the house back to normal ASAP, we decided to hire out this company. They did excavate out the house quickly- within a week or two, it was down to the studs. After that...nothing, for months. It was like pulling teeth to get anything done. We were lied to about dates, made false promises and left with huge uncertainties. Deadlines passed and 3 months after they'd originally estimated the job would be completed, they did. This was a simple, <1000sqft house.
Furthermore, their contractors left a LOT to be desired. I've done house renovations & know the processes...they put up walls, put on trim, THEN did a rough paint job. They tried to reuse the burned, damaged HVAC, saying "well just clean it up", despite the insurance company saying they were paying for a new system. With enough phone calls, we got a new HVAC, despite their shady contractors.

Ultimately, 8 Months after the original fire, our house was done, and looks fine. I fully believe that if it had been our own personal house, not a rental, they would have been quicker. They put our job on the backburner to focus on other jobs, leaving our house untouched for weeks at a time. This left an angry customer and I certainly will not recommend them.

JeffGoldman replies...

While it is very difficult to comment on an "anonymous" project post, I will say that no fire is ever simple. Many might appear simple until all of the parts of the equation are brought to light. In dealing with a rental property that sustained a structure fire, the first obstacle is that of the tenant and their involvement (or not) in the cause of the loss. If the tenant is involved in the cause of the loss, and is savvy enough to have attained renters insurance, the insurance provider for the tenant has the right to postpone any efforts on the project until they feel that they have explored all of their options related to their insured (the tenant) being at fault. In my experience I have seen this delay a project getting started for a number of months and can be very frustrating for the property owner as they are now being "held hostage" on their own property.

In terms of re-using a "burnt" HVAC system, it would seem that this would be a communication issue as it relates to a commitment to (1) either the insurance provider or, (2) even the property owner. Typically we would "clean & evaluate.” If a unit is not fit for proper function, then we would want it to be replaced…not to mention that we would actually stand to gain financially by replacing the unit as opposed to cleaning.

I do not ever represent that we are perfect and it disappoints me to no end to read something like this that someone feels so inclined to address anonymously, but I would represent that we offer our best effort to make everyone as satisfied as we can. If you wish to contact our office to discuss this in any further detail I would welcome the call.

Rating: 1

Asakeroyd Paul Davis Restoration

People comment about how fast this company was able to get them scheduled. The reason is that they don't have any business. The before and after pictures are a joke. If you're going to hire a carpet cleaning company? Use a company that has more than 1 truck. That has won best of Lubbock or that has come in second place. The comment about items being stolen is something I've heard before. The truth is. This guy who owns Paul Davis is a one trick pony. Beware!!!!

JeffGoldman replies...

Lubbock? We are in Lawrence, Kansas, and have one of the largest fleets of trucks in the Northeast Kansas area. We also have more equipment than most restoration companies in the entire Midwest, and have locations in Lawrence, Topeka, Kansas City, and Oklahoma City. Very puzzled...We would invite anyone who would like to learn more about us, or who is considering doing business with us, to come visit one of our facilities. We would be proud to show you around!

Rating: 5

CampusCourt Paul Davis Restoration

We have utilized Paul Davis Restoration at our property for several years now. They are more than accommodating with last minute carpet cleaning appointments and we have never been disappointed by their level of service or professionalism. During the annual rental turn, they work quickly and efficiently to meet deadlines to ensure our apartments are ready for new tenants. We would strongly recommend Paul Davis Restoration for anyone with carpet cleaning, remodeling or restoration needs.

Rating: 5

GrandManagement Paul Davis Restoration

Our company has used Paul Davis Restoration for years. Very accomodating on rental turnovers - most times at last minute. Would HIGHLY recommend.

Rating: 1

ddeckert Paul Davis Restoration

I needed a carpet cleaning company in Lawrence, KS & heard Paul Davis Restoration was a reputable company. However, after the experience I had, I will never recommend them. Items had been stolen from my townhouse after the cleaning and restoration crew had completed their work. When I confronted Paul Davis Restoration and filed a police report, they said they had no control of who had access to my residence. However, I personally gave them a key to use for the 3 hours of cleaning. The key was returned to me and I was told that the stolen items were not their responsibility?! When a laptop computer, tools, etc get stolen and the replacement costs = more than $2,000, the company needs to reassess their crews and the personel they use. Never use Paul Davis Restoration for any Lawrence, Topeka, or Kansas City carpet cleaning, remodeling, restoration or contracting. If there is any issue at all, they will place blame on the consumer. The ethical standard this company dipped down to is ridiculous and would have never been expected from such a business in the Lawrence, KS community. I'm ashamed and disappointed to say the least...