- Best of Lawrence 2013
- Phone: 785-841-4935
Easily the worst experience I've had with housing at KU. For starters, when we moved in the house was disgusting (dirt, dust, cobwebs, stains, you name it) even though they said they would clean it beforehand, so as a trade-off they told us we wouldn't have to clean when we moved out. Turns out they conveniently "lost" the check in paper where they wrote that down and we were charged outrageous amounts for cleaning and to replace things that we didn't even have to begin with (we were charged for drip pans on our drip pan-less gas stove). On top of that, I had to prove several times that I DID in fact pay my rent, because clearly they were more concerned with depositing the money than keeping track of where it came from. Outside of the money issues, MPM was still terrible. We had to call many times to file a maintenance claim and it would take them weeks to follow up. If you ever think your significant other is bad at communicating just give midwest a call and they will prove you wrong. I have yet to get a straight answer from them regarding my account and I moved out over 2 months ago. And they find it entertaining to clip on extra charges and late fees if you're not consistently asking to see a spreadsheet-- because apparently my roommate and I still owe more than our combined rent due to "cleaning charges". It does not take $653 to sweep and wipe down a mirror. Oh did I mention they charged us a new light fixture? No we didn't break it, it worked fine.
MPM also makes you write reviews out of anger and use bad grammar. There's no winning by renting with MPM. Don't do it. Just don't.
I have to echo the sentiments of the other reviews on this site. I have rented with many different companies in Lawrence, and I have never had any issues. But Midwest Property Management is without question the worst management company in Lawrence.
For starters, the apartment I moved into was by far the dirtiest apartment I have ever moved into. They made no effort whatsoever to clean the apartment before move-in. As a result, I had to spend several days cleaning years worth of dust, grime and filth from the apartment. The response from management is always terrible, good luck ever getting a maintenance request completed.
Before renting any property managed by this company I would strongly encourage you to read their reviews on Google. I certainly wish I had. We moved my daughter into one of their properties last fall and it was nearly uninhabitable. After a call to notify the management of the problem they sent cleaners who did a minimal surface wipe down.
Throughout the year when the air conditioning quit, when we discovered black mold and brown recluse spiders the company was unresponsive to maintenance requests.
Following a thorough cleaning when we moved my daughter out the company sent us a letter notifying us that not only would we not get any of our deposit back but that they were assessing additional cleaning charges above and beyond our deposit.
We've rented from a number of companies in Lawrence over the past several years and never experienced anything like this. Look at their Facebook page and you will not find any negative criticism of the company. They immediately delete any negative posts. This is not a reputable company and I would strongly recommend you look elsewhere.
Story similar to the first reviewer. This was pretty much the worst rental experience of my life. I should have known something was up from the extremely unprofessional staff and when they asked for a deposit equal to the first month's rent. The apartment was not cleaned on move-in day. In fact, it was absolutely atrocious: crap all of over the floors, walls, and ceilings. We had no choice but to wait for it to be cleaned (seriously, it must have been vacant because the previous leasers died of filth). After two days at the hotel, we move in to find that the updatis was never cleaned. MPM says they'll clean it but never do. Next, we find this fungus in the garage. MPM refuses to do anything. We called the county, who forced them into action. MPM comes cuts it out of the ceiling and walls, but doesn't fix the leak that caused it. The drywall and paint they brought presumably to patch the hole they made were still there the day we moved out. There was also roughly a quarter inch of daylight that showed under all the windows on the top floor. The windows were horribly out of square and didn't close all the way. This made our heating and cooling bill pretty high even with t-shits and towels stuffed around them. MPM was informed of the problem several times, but again, they never did anything. Which is a good segue into the next topic: their maintenance sucks. Don't even both contacting them, they won't come; you're better off doing what ever needs done yourself.
Do not rent from these people.
If I could give them negative stars, I would. I had nothing but problems with them from start to finish. They refused to clear the snow from my driveway until I pointed out that it was in my contract and threatened to take them to court. The apartment was trashed; needed painting and cleaned, both of which they told me they would do before I moved in, though they didn't and I ended up having to do it and pay for it myself. And then to top it all off, of my $515 security deposit, I received exactly $70 back, though I had repaired holes in the wall, painted, and cleaned the entire place.