September 30, 2015- Original Review:
I contacted Garrison in November to have them do three roofs on my property. I promptly got a call back from John saying that they were tied up on a remodel job since it was the offseason for roofing, but an employee/family member would be interested in doing it on his own time.
Long story short, over the course of a weekend the roofer, with occasional help from his significant other and John, stripped and shingled two of my roofs and did a great job. The third is very steep and needed spot repairs, and he elected to wait until he had help to spot him with a rope from the ground. He said he'd be back the next day while I was at work to finish it up.
Too trusting, I paid him in full, since the majority of the job was finished. Unfortunately, he never returned and never returned calls or voicemails.
A call to John got an outright refusal of any involvement, even though I had met him, shook his hand and watched him and the others working on my barn roof. He wouldn't provide me any other way to contact the fellow, and said that he had zero involvement in the whole thing and owed me no help.
Sadly, based on my interactions with John after his employee/family member failed to follow through on the job, I would not recommend Garrison Roofing to anyone I know.
November 11, 2015: See comment below for a fun update!
Garrison Roofing is well respected in and around Lawrence because of their proven track record. John Garrison and his company have just completed the third roof I have installed on several of my homes, past and present. He has always been positive, considerate, and professional. Just as important, the work and pricing have been fantastic. This review is the real deal. I'm just a regular customer who appreciates professionalism.
I've had a great experiences with Garrison Roofing. The originally scheduled day ended up having inclement weather, and John was very proactive and worked with me on a re-schedule, luckily the very next day. They were efficient and the workmanship was good quality. After they left, I couldn't hardly tell they'd been there!
Would highly recommend.
Unlike his son that sold me on hiring Garrison Roofing, John Garrison was very rude and very unprofessional. When one of his non-English speaking workers foot came through my bathroom ceiling John became upset with me and threaten to sue me for his worker foot coming through the roof. That evening a huge pile of roofing and nails was left in front of my garage, I had to move it myself. Tarps were piled on one of my flowerbeds, damaging the plants. Heavy metal edging was left laying on top of my hot tub. John hired a subcontractor to repair the bathroom ceiling and I questioned John about when the ceiling would be painted, he blew up and was in disbelief that I wanted the ceiling painted! He says to me, you have not anything nice to say about your roof, I replied, well John, I really do like the color. The overall workmanship was not of high quality and I seriously hope I never have to deal with this rude man again. Low price and BBB ratings are worthless when you have to deal with a mean person! Mean people suck!