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Freestate Doors, Inc.

Rating: 1

mongoose Freestate Doors, Inc.

Had 3 doors installed a couple years ago. Finally got tired of the doors only opening half way and called them back to make an adjustment. The guy they sent out was good, adjusted all 3 tracks so they were level, adjusted all three springs for more tension, and adjusted all three latches. The doors work great now. Then I received an invoice for $100. So for something they should have done correctly the first time, they charge me $100 to come back and correct. I called and advised them of the situation and was told the owner would call me back but never received a call. Based on my experience I don't believe I could recommend this company.

Rating: 5

Mike Willoughby Freestate Doors, Inc.

Fixed a broken spring on our garage door the next day. Service was quick and courteous and as a bonus he even greased the chain on our opener (we didn't even know we needed it,) and our formerly loud and obnoxious opener is now nearly silent!

We would highly recommend!

Rating: 5

roundaboutlady Freestate Doors, Inc.

No other garage door place could help us on a late Friday afternoon and Freestate Doors came right out and fixed our door. Thank you for your great service!!!!!

Rating: 5

guyjacobs Freestate Doors, Inc.

Called to have broken spring replaced. Replaced quickly. Work well done. Recommend.

Rating: 1

nanmo Freestate Doors, Inc.

I had a services call shortly after the door was installed and it took the employee less than 30 seconds to correct the issue yet charged me 39.00 dollars.

scottywax replies...

I am so sorry that you were not happy with our service! In response to your negative review, we pulled all records associated with this call and the installation of your door. We found that your door was installed over a year prior to this service, not "shortly" before. In order to keep your door performing optimally we suggest yearly maintenance. In addition, the need for this service had nothing to do with door installation or malfunction. It was only due to your trash can blocking the sensor. Still, if you felt the $39.00 charge, that covers only operating cost, was too much we wish you would have called. We would have been more than happy to work with you. As you can see from all of our other reviews customer service is our main priority. In an effort to meet your satisfaction we have settled your bill. Please disregard your invoice in full. We hope that you will accept our sincerest apologies and consider us for future garage door needs!
Best Regards,
Scott Weatherwax
President, Freestate Doors, Inc

Rating: 5

lstau2 Freestate Doors, Inc.

They were GREAT!! Came out to our house because our sensor wasn't working. Fixed it quickly, and didn't charge for the quick repair. Our entire family goes to them for all our garage needs! Super nice people!

Rating: 5

Dover Freestate Doors, Inc.

About a month ago I posted a less-than-stellar review because of a lack of response on a quote. I'm back to report a 180-degree change in my opinion. I'm really impressed that due to that post, the owner called me, apologized and went above and beyond to make sure that the situation was corrected, and they delivered fast, affordable and accurate service to our 100% satisfaction. Thank you Scott for your attention to customer service! It's very much appreciated, and I won't hesitate to recommend your business in the future.

Rating: 5

jd Freestate Doors, Inc.

Fast, friendly and reasonably priced. I bought a new opener called Tanner at Free State, he came right out on short notice, installed it and adjusted the door to open more smoothly.

Rating: 5

Jane Tuttle Freestate Doors, Inc.

They came out the very same day I called when the spring broke on our garage door. Even showed up at the time they said they would. Reasonably priced and professional. I'd call them again and would recommend them to friends.

Rating: 5

rlauram Freestate Doors, Inc.

Now this is what I call service!!!! Friendly, polite, pays attention to detail, great rates, goes above and beyond. What more could you ask for? I would highly reccommend Freestate to everyone! I work with installers, door centers, and retail all day long. I believe that I have found THE INSTALLER. I would like to Thank Tanner for the excellent work he provided even during the coldest and snowy days this winter!

Rating: 5

Chris Moore Freestate Doors, Inc.

Rates were very reasonable, and even during the winter when they are booked relatively solid, they were able to come replace both of my torsion springs the same day I called. They took only 30 minutes to complete the job and very friendly. Job well done!

Rating: 5

daniellindsley Freestate Doors, Inc.

Friendly service, flexible and a job well done the first time. I thought the rates were reasonable as well.