Freestate Doors, Inc.
Had 3 doors installed a couple years ago. Finally got tired of the doors only opening half way and called them back to make an adjustment. The guy they sent out was good, adjusted all 3 tracks so they were level, adjusted all three springs for more tension, and adjusted all three latches. The doors work great now. Then I received an invoice for $100. So for something they should have done correctly the first time, they charge me $100 to come back and correct. I called and advised them of the situation and was told the owner would call me back but never received a call. Based on my experience I don't believe I could recommend this company.
Fixed a broken spring on our garage door the next day. Service was quick and courteous and as a bonus he even greased the chain on our opener (we didn't even know we needed it,) and our formerly loud and obnoxious opener is now nearly silent!
We would highly recommend!
About a month ago I posted a less-than-stellar review because of a lack of response on a quote. I'm back to report a 180-degree change in my opinion. I'm really impressed that due to that post, the owner called me, apologized and went above and beyond to make sure that the situation was corrected, and they delivered fast, affordable and accurate service to our 100% satisfaction. Thank you Scott for your attention to customer service! It's very much appreciated, and I won't hesitate to recommend your business in the future.
They came out the very same day I called when the spring broke on our garage door. Even showed up at the time they said they would. Reasonably priced and professional. I'd call them again and would recommend them to friends.
Now this is what I call service!!!! Friendly, polite, pays attention to detail, great rates, goes above and beyond. What more could you ask for? I would highly reccommend Freestate to everyone! I work with installers, door centers, and retail all day long. I believe that I have found THE INSTALLER. I would like to Thank Tanner for the excellent work he provided even during the coldest and snowy days this winter!
Rates were very reasonable, and even during the winter when they are booked relatively solid, they were able to come replace both of my torsion springs the same day I called. They took only 30 minutes to complete the job and very friendly. Job well done!