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Freddy's Frozen Custard & Steakburgers

Rating: 1

stickyjarfly Freddy's Frozen Custard & Steakburgers

Waited at drive-thru for almost 15 minutes to order some ice cream (this is an ice cream shop after all), then the inept Freddy's employee placed my two cones on the window sill to melt for an additional 6 minutes while she took some more drive thru orders (I timed it). Once she was able to bring her attention back to my order, she handed me two dripping cones. The cones had become so soggy that the window attendant poked her finger through the side, but did not make new cones or hesitate to serve the finger-damaged one. Would not recommend, especially on a hot, busy day.

FreddysLawrence replies...

My name is Phil and I am the GM here. I am very sorry about the experience you had. That is no excuse for your wait or the cones being anything less then perfect. I was wondering if you would be willing to discuss the incident with me some time, I would like to make it right for you. The number at the store is 785-865-0123. Thank you for the comment, with out those we can not get better.

Rating: 4

Adrian Jacobs Freddy's Frozen Custard & Steakburgers

The food is always fresh and tastes great. I may be developing an addiction to the fries. Friendly staff, nice retro atmosphere, the only thing that's stopping me from giving a 5-star is that the kids meals, priced at 3.99, only includes 2 small chicken strips. I'd expect at least 3 strips for the money, and it would be cool if they through in a free cone or something.