"VOTED BEST OF LAWRENCE FIVE OUT OF THE SIX PAST YEARS!"
Since 1972 Dale & Ron's Auto Service has provided quality service for both domestic and foreign cars, trucks, vans and sport utility vehicles. Our services range from a minor tune-up to a major overhaul. Our trained ASE certified technicians perform a wide variety of maintenance, repairs and complete diagnostic services. We have the latest and greatest diagnostic equipment. You can count on us to figure out your problem and get your vehicle repaired and on it's way.
Towing services are available if needed.
We are proud to be a Napa Auto Care Service Center. We have been "VOTED BEST OF LAWRENCE FIVE OUT OF THE SIX PAST YEARS." Our customers are loyal and we deliver with quality service.
We provide quality, expert service with fast turn-around time. We are committed to business integrity and honesty through hard work, organization, courtesy and communication. We believe this can only be accomplished by meeting customer needs.
- Local establishment
- Phone: 785-842-2108
We are proud to be a Napa Auto Care Service Center.
Every vehicle - whether new or old - must receive regular maintenance to keep running at peak performance. Check to ...
We have been "VOTED BEST OF LAWRENCE FIVE OUT OF THE SIX PAST YEARS." Our customers are loyal and we ...
I genuinely feel I didn't matter to them at all. I explained the issues that I felt my car had to Rick and once he checked it out for himself he quoted me about 1K dollars of repairs. I informed him of the things that I wanted them to repair now and the other issues I would worry about later. He informed me that that was not something that they were going to do and told me that I should just come and pick up my car as soon as possible. I felt like as soon as I said I only wanted certain things fixed, his entire attitude changed. They made me feel like they were only after money and weren't sensitive to my situation at all. I work in customer service daily and that truly wasn't a way any business should make a customer feel. Upon initial contact, Rick informed me that I wouldn't be charged anything until they got back to me with the repairs needed and until I agreed to have them fixed. Well turns out that was false. After he told me to pick up my car, and this is my opinion mind you, I felt like he just wanted to get some money from me. He charged me $70 because he said that they spent a lot of time figuring out what was wrong with my car. I was upset because we had a verbal agreement that informing me of the issues my car had was not something they would charge me for. He said that to me on multiple occasions so I was very confused obviously. And if I paid for him to tell me what was wrong with my car, I would have at least expected that he would have done so but he didn't. All in all, if you have an old car and a limited budget I suggest you not go their. As to their quality of services, I can't comment on because they didn't/wouldn't fix anything. So I took my car to Lawrence Automotive Diagnostics and got the repairs I needed. My car has been doing just fine ever since.
What lousy customer service they have!!
Being new to Lawrence, I was unsure on who to go to for auto places. After calling everyone about quotes for a strut replacement & alignment, Dale & Ron's price was $200 lower than all 5 places that I called. They were able to finish the job no problem.
A few weeks later, my car wouldn't start, and I had it towed there. They were able to find out the problem, and quote me a price ($313) on fixing the steering column. They actually called back the next day to give me progress on the vehicle -and let me know they found a part that is much cheaper than replacing the whole column and my bill will be lower ($158). Great service - I would recommend them to anyone. As anyone would be, I was nervous to try a mechanic in a new town fearing I would be over-charged. I was pleasantly surprised on how efficient, and cost effective these guys are!