Casa Agave Authentic Mexican Restaurant and Cantina
This restaurant is fantastic. I tell all of my friends about it because it's so unique. The cole slaw mixture that they serve with the chips and salsa is delicious. I bring different people whenever Mexican food comes up. Ruby has been our waitress a few times, and she is fabulous! Keep it up!
I absolutely love this restaurant. Great prices and even better food. My mom and I go there all the time and always receive superb service. We always leave stuffed and happy. Definitely the best Mexican restaurant in town.
The food here is tremendous. Good chips and salsa, and we've never had a problem with any of the staff. In fact, we have a favorite waiter there, and we always ask to sit in his section. We try our best never to be "mf'ers" in public. That's always a plus. I tire easily of large, boisterous groups in restaurants.
After being a loyal customer for 2 years, based mainly on their vegetarian menu, I found out they use lard in their refried beans. Just a warning for those vegetarians who do not eat animal fat.
The Casa Agave Customer Service Experience
On Fri, 12/10/10, I was enjoying dinner with a group of girlfriends at Casa Agave Mexican restaurant on South Iowa St. It’s an establishment that we frequently spend “girlfriend” time. During dinner, my group of girlfriends and I were completely disrespected when one of the restaurant’s bartenders referred to us as “mf’ers” – more than once. Prior to this disrespectful comment directed towards us, we also had to listen to him refer to his fellow co-worker as the “b-word” – although in Spanish. When this disrespect and unsatisfactory customer service was brought to the attention of the restaurant manager/owner, not once did we receive a sincere apology from the manager, nor the bartender. The manager never reprimanded the bartender in any form or fashion (dismissed from the floor, from the restaurant, from our dining area), nor did he acknowledge what the bartender did was unacceptable. He even went as far to say, “It’s only an expression.”
When we expressed to the manager that his lack of regards for our customer satisfaction and demand for respect would cause him to lose our business, and the business of any of our friends that may frequent the establishment, his response…. “(shoulder shrug, oh well) I have thousands of customers.” So, if you are one of those thousands of customers that are in agreement with Casa Agave’s definition of “customer service” – and you appreciate being referred to as a “mf’er” while spending your hard earned money in their establishment - then continue to enjoy your meals. However, if you are a hard working citizen who would like the respect and appreciation of “giving” your money to an establishment that cherishes the true meaning of customer service, take a stand with my friends and me, and do not give your business to Casa Agave.
A customer who demands respect,