I had a pleasant experience when I went to the store about a week ago to pick up some of the amazing truffles that they sell on the counter. What I didn't like is that there was no one really available on the floor to help, and when they were available, it seems like they really helped their friends first and not someone new. I like the occasional greeting, especially when I was trying to find a great Christmas gift for someone. Maybe it was just due to the holidays, so I will try it again. I definitely recommend the chocolate truffles though, as they are AMAZING.
The ladies at the Bay Leaf are among the nicest people on Massachusetts street. They are welcoming and try to learn your name, your likes and dislikes when you're in the store, and are just generally friendly and pleasant. On top of that, they have such an eclectic blend of household goods and kitchen ware, that no matter what your actual skill level in the kitchen, they ALWAYS have something there that piques your interest. Finally, who doesn't love the Bay Leaf coffee. The snickerdoodle coffee tastes just like you're eating a cookie. I won't drink other types of flavored coffee, now that I've had theirs. I love this place.