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Archive for Tuesday, June 26, 2012

Kansas renegotiating license contract with company that supplied new DMV computer system

June 26, 2012

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— Kansas is renegotiating its contract with the company that supplied the state with its new motor vehicle system.

The Topeka Capital-Journal reports that the state's contract with the company, 3M, was supposed to end Friday. But Kansas Revenue Secretary Nick Jordan said the state has a list of changes it wants made to the system before signing off on the contract.

Since the state launched the new $40 million motor vehicle system May 9 many county treasurers' offices have complained about problems with the system that tie up their clerks and increase the amount of time it takes to process customers.

Jordan said the state is working with 3M to clean up the issues. He says his main goal is to make the system "even faster."

Comments

Lynn731 1 year, 9 months ago

The article doesn't say that a 3M employee put some citizens data on the internet. This opened the way for hackers to get vehicle data. The data has since been removed, but it left the citizens open to identity theft.

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deskboy04 1 year, 9 months ago

I used to think going to the DMV to register a car was a long and annoying process. But the State has managed to make it far worse. It's hard to imagine.

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thelonious 1 year, 9 months ago

"Jordan said the state is working with 3M to clean up the issues. He says his main goal is to make the system "even faster.""

"Even faster" implies that it is already some kind of fast - maybe he should have said "even less slow".

Guess this means it will only take 6 hours and two trips over two days instead of 9 hours and three trips over five days.

If the state of Kansas still owes any payments to 3M, they should withhold them - actually, I would think they could sue for breach of contract. The whole situation should be a giant red flag to all of these "privatization" proponents.

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GovJunkie 1 year, 9 months ago

You "renegotiate" by paying them a LOT more MONEY!!!!! Gj

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dabbindan 1 year, 9 months ago

oh, i get it. they need to renegotiate a contract to make changes to a system that has no problems. our line situation in topeka is horrible. you have to be prepared to take the full day off from whatever you are doing to renew your tags and even then there's no guarentee they will get to you that day. the stop taking numbers at noon and after several months, the processing speed has not improved anywhere near what is was before the new system. our topeka clerks are not pleased to be working with angry customers and purely in their own self preservation are motivated to get up to speed with the new software. they haven't been able to do it.

the biggest problem HAS to be with the software. these are the same clerks who worked so well with the old system. they haven't all suddenly become incompetents. it's just incomprehensible to me why the state continues to denigrate the county employees and give the software a pass.

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RETICENT_IRREVERENT 1 year, 9 months ago

While they are at it, light a fire under 3m to get Kindle support for their 3m Cloud Library System the state library is using.

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Leslie Swearingen 1 year, 9 months ago

Thanks for the information buffalo63, from what you write it now sounds like a good thing that the clerks now have to take the time to type all the information in.
This is no longer the good old days where you could amble in, chat with whoever was behind the counter and walk out with whatever you wanted. Now it all has to be proved so that it can be traced if necessary.
That is a good thing.

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buffalo63 1 year, 9 months ago

A big part of the problem seems to be the fact information was entered wrong, or missing, or skipped in years past. It can no longer be skipped and that takes time to correct or add (plus the fact the program seems to run slow). A gentleman in line ahead of me was renewing a personalized tag he had never put on the car that wasn't registered in his name and attempted to pay taxes on property again wasn't in his name (even though he had been doing this for years). The new system would not the clerk bypass the procedures. The actual owner had to be present. Of course it took over 25 minutes to try and explain this to the "gentleman".

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JackMcKee 1 year, 9 months ago

Sam Brownback has screwed up everything he's touched since becoming Govenor. The freaking Delartment of Motor Vehicles was shut down for two weeks. I've never seen such an incompetent buffoon.

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Ragingbear 1 year, 9 months ago

Right, because their creation and implementation of this program has gone so incredibly smoothly.

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Boston_Corbett 1 year, 9 months ago

I'm not sure how you "renegotiate" a contract which has expired.

Sounds like it is pretty words for pre-litigation negotiation.

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