Advertisement

Archive for Saturday, July 21, 2012

New 300-employee call center to open soon

July 21, 2012

Advertisement

A Florida-based company has signed a deal to open a 300-employee call center in downtown Lawrence.

The Results Companies has signed a lease to occupy 22,000 square feet of space in the lower level of the former Riverfront Mall at Sixth and New Hampshire streets, said Doug Brown, a broker with Lawrence’s McGrew Commercial Real Estate who negotiated the deal.

The Dania Beach, Fla.-based call center company will take over space that had been occupied by Affinitas, until the company closed its Lawrence operations earlier this year.

The Results Companies handles customer service operations for a variety of Fortune 500 companies, and local leaders said they expect Results consistently will employ more people than Affinitas had in recent years.

“From what we have been told, we think the positions will be a little bit higher end positions, which may translate into better things from a wage standpoint,” Brown said.

An estimate on wage levels the company may offer wasn’t immediately available Friday afternoon. Brown said he expects the company to begin operations in the space by Sept. 1.

According to the company’s website, Results has revenues in excess of $80 million and operates six U.S. call centers and four international centers. The site says it looks to locate call centers in “communities with small-town values, where courtesy and empathy are a way of life.”

The 22,000-square-foot space in the Riverfront is owned by members of the Simons family, who also own The World Company. The World Company is the parent company of LJWorld.com and the Journal-World.A Florida-based company has signed a deal to open a 300-employee call center in downtown Lawrence.

The Results Companies has signed a lease to occupy 22,000 square feet of space in the lower level of the former Riverfront Mall at Sixth and New Hampshire streets, said Doug Brown, a broker with Lawrence’s McGrew Commercial Real Estate who negotiated the deal.

The Dania Beach, Fla.-based call center company will take over space that had been occupied by Affinitas, until the company closed its Lawrence operations earlier this year.

The Results Companies handles customer service operations for a variety of Fortune 500 companies, and local leaders said they expect Results consistently will employ more people than Affinitas had in recent years.

“From what we have been told, we think the positions will be a little bit higher end positions, which may translate into better things from a wage standpoint,” Brown said.

An estimate on wage levels the company may offer wasn’t immediately available Friday afternoon. Brown said he expects the company to begin operations in the space by Sept. 1.

According to the company’s website, Results has revenues in excess of $80 million and operates six U.S. call centers and four international centers. The site says it looks to locate call centers in “communities with small-town values, where courtesy and empathy are a way of life.”

Comments

kusp8 2 years, 5 months ago

Somebody hit copy and paste one too many times.

kusp8 2 years, 5 months ago

really? It's almost 6 hours and nobody's updated this thing? Lulz

classclown 2 years, 5 months ago

Maybe they felt it was so good it was worth repeating.

Or perhaps merril is moonlighting there posting articles.

Bladerunner 2 years, 5 months ago

Just blowing their own horn. I would too if I could.....

pizzapete 2 years, 5 months ago

Higher end positions? Their website indicates the average wage is $8.50 an hour. These are telemarketing positions selling life insurance, satellite radio, and magazine prescriptions over the phone. This is just another big company offering dead end jobs at very low pay. Lawrence, we can do better. Let's use our TIF money to bring more well paying, career orientated, and higher quality business to Lawrence.

pizzapete 2 years, 5 months ago

And I know this company didn't need a TIF or other incentive to locate here. But much like the new hotel and the TIF we are wasting on it, there will only be 3 or 4 people employed by this new business making a decent wage while the majority of the employees are going to be working for starvation wages.

patkindle 2 years, 5 months ago

i doubt if any of these jobs pay enough to lure out of work KU grads from thier cushy parents basements. it is alot easier to sleep till noon and party all nite on your parents dime

Steve Miller 2 years, 5 months ago

MOstof us have a standar and a standard of living, that's what it's all about.

Jeff Kilgore 2 years, 5 months ago

Before you call someone a fool, stop and think for a minute. If a couple with children works for this company for little more than minimum wage, then their children's schooling will cost far more in taxes than they contribute at work. Fool.

Liberty275 2 years, 5 months ago

The 20 percenters would rather sit around for free than work for blue collar wages.

Tomato 2 years, 5 months ago

Seriously. This call center will be packed with students who need part time work to help mitigate their costs at KU. Isn't there a student loan crisis?

Steve Miller 2 years, 5 months ago

Another big corporatin taknig advantage of a bad economy. Another sweat shop emurges in Lawrence. So what if 300>0, sweat shop is sweat shop, no matter how you cut it, if you paint a hog green, it's stil a hog..

Rich Noever 2 years, 5 months ago

Dude "Taking advantage of a bad economy"? Come out of your basement and smell the roses. You don't even have an idea about sweat shops! Sure would like an inventory of your possessions to see if you have any "sweat shop" items. By the way, your spelling could use a little work.

Mary Ellen Hall 2 years, 5 months ago

Maybe $8.50/hour isn't the best but just like 300 < 0, $8.50 < 0. That's undisputable math. And while people do have their own individual standards and standards of living, sometimes those need to be adjusted. My (grown) kids may have had one standard of living when they were on my dime but when they left the nest they had to adjust their standards - just because Mom & Dad have money and can afford things doesn't mean Children do. And while it sucks, if people can't pay their bills/meet their standard with one job at $8.50, maybe they have to work two. It's not like I haven't been there, done that. Why are people more ashamed of (or opposed to) working for $8.50 at a call center - or McDonald's,etc. - than they are of taking public assistance? I say YAY for 300 $8.50/hour jobs.

pizzapete 2 years, 5 months ago

I don't see anything wrong with the $8.50 an hour wage or adding an additional 300 jobs. The is no question that 300 jobs at $8.50 an hour is better than no jobs and no pay. But calling a wage that is just above the minimum wage a "higher end postion" is complete nonsense.

Jeff Kilgore 2 years, 5 months ago

NoDrama,

People who don't understand economics would agree with you, but you're partially, and most likely more fully wrong than you realize.

Suppose a couple work at this center. If they have children who attend Lawrence public schools, these children will cost local taxpayers because the couple will not pay enough income tax to make the difference. This is a large problem across the country. Wages have been stagnant since 1980, and yet, most people worship the wealthy while they get hammered on payday. Oh well, if this is the kind of society people want, I guess they deserve it.

Currahee 2 years, 5 months ago

So what's your alternative? Higher wages? If people demand $15 an hour to work at a call center when there are people willing to do it for $8.50 in the rest of the country, where do you think the company is going to go to give these jobs? Beggars can't be choosers. You take all the help you can get.

Jayhawk1958 2 years, 5 months ago

Yes we can be choosers. Just say no to corporate exploitation.

Currahee 2 years, 5 months ago

50 cents an hour is exploitation. 8.50 an hour for non skilled work is a fair market wage. Have fun when your unemployment runs out. There will be hardworking men and women working at this job.

Orwell 2 years, 5 months ago

It's ben a long time since math class, but I think anyone could dispute that 300 is less than zero.

Yes, something is better than nothing, which is what I think you meant, but I wouldn't brag too much about attracting poverty-level jobs where workers violate people's privacy trying to sell unwanted junk.

Richard Heckler 2 years, 5 months ago

No one knows how many people will be employed and do not want to reveal that more low wage jobs is the end result.

What The Results Companies likes about Lawrence is "Always Low Wages". Workers need $17.50 per hour in high tax Lawrence as a sustainable wage.

$8.50 per hour means food stamps and Health Wave assistance. The Results Companies is another tax dollar moocher.

Jeff Kilgore 2 years, 5 months ago

Informed,

People who don't understand economics would agree with you, but you're partially, and most likely more fully wrong than you realize.

Suppose a couple work at this center. If they have children who attend Lawrence public schools, these children will cost local taxpayers because the couple will not pay enough income tax to make the difference. This is a large problem across the country. Wages have been stagnant since 1980, and yet, most people worship the wealthy while they get hammered on payday. Oh well, if this is the kind of society people want, I guess they deserve it.

Jayhawk1958 2 years, 5 months ago

Ah, good point merrill about the tax dollars moocher as Republicans are always complaining about having to pay for peoples govt. services. Puts it on the other foot...

Jayhawk1958 2 years, 5 months ago

The point is that its a low skilled job designed for low skilled people. Thats fine that it works for that level of education, skills, and wages, but where are the jobs for my level? WHat I'm guessing is that they can hire a ton of KU students to make it work, i.e. Sallie Mae, Pearson Education, etc.

Currahee 2 years, 5 months ago

If anything they could have just sent these jobs to India.

Flap Doodle 2 years, 5 months ago

Are these jobs green enough to satisfy the resident no-growthers?

Flap Doodle 2 years, 5 months ago

People should cut what they pay to get a lawn mowed by 75%!

Jayhawk1958 2 years, 5 months ago

Don't hire me because I might go postal...

Jayhawk1958 2 years, 5 months ago

Most people have exhausted there UE benefits and it hasn't been extended. Companies can get away with low wages because their employees qualify for govt. program assistance. Your view is exactly what is wrong with this country as the Right-wing doctrine is to eliminate the middle class and have a two class system. I would be curious as to what you do and how much you make.

greenworld 2 years, 5 months ago

Once again the cost of living continues to rise and the wage stays about the same. 8.50 is a terrible wage. If your not getting paid 10.00 or more then I dont know how you could make it. With rising gas prices and everything else going up. 8.50 is a lawrence wage that has been stuck on this pay for like the last 5-10 years. People continue to work to this wage just to have a job thinking that one they will get raises or promoted with alot of false hope. Lawrence is the only place I know that pays nothing to people and people continue to work for nothing. At least all the industrial places are finally paying 10-15.00 in lawrence which is good. I guess if u dont like the wage involved dont apply. Or try to be a call center supervisor which probably pays decent or salary.

larbsr 2 years, 5 months ago

Unskilled? Not worth $15-$20 per hour? When was the last time YOU worked in a call center? I've done that for the better part of the last 15 years, and I'm worth every penny of that -- and more. You have to know the product and understand how the company wants itself represented. You have to be able to learn the computer program within a time frame that usually spans a couple of weeks. You have to know how to soothe the irate and how to upsell whenever possible. You have to remember that, for the person on the other end of the line, you ARE the company. Unskilled? No! Highly skilled? Yes!

Currahee 2 years, 5 months ago

It depends on the market and the definition of what a skilled job vs a non-skilled job is. Skilled is contingent on how long it takes a person to learn the job properly. In which case a call center job probably requires a month or two worth of training versus a nurse, who can require 4 years of college plus additional training once on the job. I believe it really depends on what you're doing. I applied for a call center job for a major insurance company and their starting offer was $30,000. I ended up getting a much better job, but $8.50 is only a part of what companies can offer for call center jobs. Again, it all depends on how long it takes someone to do the job properly.

greenworld 2 years, 5 months ago

8.50hr........really?? Skilled or unskilled. I think I would rather draw unemployment. Isnt that what it pays.

Centerville 2 years, 5 months ago

Or we could all take a cue from the pitiful "Julia" and let Barack build a business for us.

Orwell 2 years, 5 months ago

One more repetition of the GOP lie of the week. A comparable deception would be to edit Romney's statements so he's saying "I'll… release my tax returns."

It's the Republicans' compulsive dishonesty more than their dubious policies that renders them unfit to lead.

Flap Doodle 2 years, 5 months ago

Quoting the Mope word for word in a lie? You must have majored in Newspeak.

Currahee 2 years, 5 months ago

How do you know if he's GOP? Maybe he could be something else? People are too quick to judge. I don't see why Romney needs to release his tax returns. That is a private matter. If you feel like he should release his tax forms, maybe you should do the same as well. Everyone in congress is the 1%- that is no secret.

Commenting has been disabled for this item.