New 300-employee call center to open soon

A Florida-based company has signed a deal to open a 300-employee call center in downtown Lawrence.

The Results Companies has signed a lease to occupy 22,000 square feet of space in the lower level of the former Riverfront Mall at Sixth and New Hampshire streets, said Doug Brown, a broker with Lawrence’s McGrew Commercial Real Estate who negotiated the deal.

The Dania Beach, Fla.-based call center company will take over space that had been occupied by Affinitas, until the company closed its Lawrence operations earlier this year.

The Results Companies handles customer service operations for a variety of Fortune 500 companies, and local leaders said they expect Results consistently will employ more people than Affinitas had in recent years.

“From what we have been told, we think the positions will be a little bit higher end positions, which may translate into better things from a wage standpoint,” Brown said.

An estimate on wage levels the company may offer wasn’t immediately available Friday afternoon. Brown said he expects the company to begin operations in the space by Sept. 1.

According to the company’s website, Results has revenues in excess of $80 million and operates six U.S. call centers and four international centers. The site says it looks to locate call centers in “communities with small-town values, where courtesy and empathy are a way of life.”

The 22,000-square-foot space in the Riverfront is owned by members of the Simons family, who also own The World Company. The World Company is the parent company of LJWorld.com and the Journal-World.A Florida-based company has signed a deal to open a 300-employee call center in downtown Lawrence.

The Results Companies has signed a lease to occupy 22,000 square feet of space in the lower level of the former Riverfront Mall at Sixth and New Hampshire streets, said Doug Brown, a broker with Lawrence’s McGrew Commercial Real Estate who negotiated the deal.

The Dania Beach, Fla.-based call center company will take over space that had been occupied by Affinitas, until the company closed its Lawrence operations earlier this year.

The Results Companies handles customer service operations for a variety of Fortune 500 companies, and local leaders said they expect Results consistently will employ more people than Affinitas had in recent years.

“From what we have been told, we think the positions will be a little bit higher end positions, which may translate into better things from a wage standpoint,” Brown said.

An estimate on wage levels the company may offer wasn’t immediately available Friday afternoon. Brown said he expects the company to begin operations in the space by Sept. 1.

According to the company’s website, Results has revenues in excess of $80 million and operates six U.S. call centers and four international centers. The site says it looks to locate call centers in “communities with small-town values, where courtesy and empathy are a way of life.”