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Archive for Saturday, July 21, 2012

New 300-employee call center to open soon

July 21, 2012

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A Florida-based company has signed a deal to open a 300-employee call center in downtown Lawrence.

The Results Companies has signed a lease to occupy 22,000 square feet of space in the lower level of the former Riverfront Mall at Sixth and New Hampshire streets, said Doug Brown, a broker with Lawrence’s McGrew Commercial Real Estate who negotiated the deal.

The Dania Beach, Fla.-based call center company will take over space that had been occupied by Affinitas, until the company closed its Lawrence operations earlier this year.

The Results Companies handles customer service operations for a variety of Fortune 500 companies, and local leaders said they expect Results consistently will employ more people than Affinitas had in recent years.

“From what we have been told, we think the positions will be a little bit higher end positions, which may translate into better things from a wage standpoint,” Brown said.

An estimate on wage levels the company may offer wasn’t immediately available Friday afternoon. Brown said he expects the company to begin operations in the space by Sept. 1.

According to the company’s website, Results has revenues in excess of $80 million and operates six U.S. call centers and four international centers. The site says it looks to locate call centers in “communities with small-town values, where courtesy and empathy are a way of life.”

The 22,000-square-foot space in the Riverfront is owned by members of the Simons family, who also own The World Company. The World Company is the parent company of LJWorld.com and the Journal-World.A Florida-based company has signed a deal to open a 300-employee call center in downtown Lawrence.

The Results Companies has signed a lease to occupy 22,000 square feet of space in the lower level of the former Riverfront Mall at Sixth and New Hampshire streets, said Doug Brown, a broker with Lawrence’s McGrew Commercial Real Estate who negotiated the deal.

The Dania Beach, Fla.-based call center company will take over space that had been occupied by Affinitas, until the company closed its Lawrence operations earlier this year.

The Results Companies handles customer service operations for a variety of Fortune 500 companies, and local leaders said they expect Results consistently will employ more people than Affinitas had in recent years.

“From what we have been told, we think the positions will be a little bit higher end positions, which may translate into better things from a wage standpoint,” Brown said.

An estimate on wage levels the company may offer wasn’t immediately available Friday afternoon. Brown said he expects the company to begin operations in the space by Sept. 1.

According to the company’s website, Results has revenues in excess of $80 million and operates six U.S. call centers and four international centers. The site says it looks to locate call centers in “communities with small-town values, where courtesy and empathy are a way of life.”

Comments

Centerville 1 year, 8 months ago

Or we could all take a cue from the pitiful "Julia" and let Barack build a business for us.

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greenworld 1 year, 8 months ago

8.50hr........really?? Skilled or unskilled. I think I would rather draw unemployment. Isnt that what it pays.

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larbsr 1 year, 8 months ago

Unskilled? Not worth $15-$20 per hour? When was the last time YOU worked in a call center? I've done that for the better part of the last 15 years, and I'm worth every penny of that -- and more. You have to know the product and understand how the company wants itself represented. You have to be able to learn the computer program within a time frame that usually spans a couple of weeks. You have to know how to soothe the irate and how to upsell whenever possible. You have to remember that, for the person on the other end of the line, you ARE the company. Unskilled? No! Highly skilled? Yes!

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greenworld 1 year, 8 months ago

Once again the cost of living continues to rise and the wage stays about the same. 8.50 is a terrible wage. If your not getting paid 10.00 or more then I dont know how you could make it. With rising gas prices and everything else going up. 8.50 is a lawrence wage that has been stuck on this pay for like the last 5-10 years. People continue to work to this wage just to have a job thinking that one they will get raises or promoted with alot of false hope. Lawrence is the only place I know that pays nothing to people and people continue to work for nothing. At least all the industrial places are finally paying 10-15.00 in lawrence which is good. I guess if u dont like the wage involved dont apply. Or try to be a call center supervisor which probably pays decent or salary.

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BornAgainAmerican 1 year, 9 months ago

Call centers come and call centers go. These are not jobs that will sustain Lawrence, but hey, a job, is a job, is a job. Unless of course you are drawing 99 months of unemployment along with the Annointed One's food stamps and other bennies. On second thought...who wants to take a pay cut and have to work on top of it. I predict that there won't be many Larryville Libs applying with the Results Company.

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oneeye_wilbur 1 year, 9 months ago

Is this about "adding": jobs or "replacing" jobs. There is a difference..

1

Jayhawk1958 1 year, 9 months ago

Don't hire me because I might go postal...

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sierraclub 1 year, 9 months ago

High tax Lawrence? Gee Merrill you praise and vote for the liberals and NOW you are admitting to the high tax? Gee.

1

Flap Doodle 1 year, 9 months ago

Are these jobs green enough to satisfy the resident no-growthers?

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Keith Richards 1 year, 9 months ago

Some people are only qualified to work for a call center at 8.50 an hour. It is not like a call center job justifies $20 or even $15 per hour wages.

Even at $8.50 and hour average it still puts over $5 million dollars in wages into the local economy.

1

Richard Heckler 1 year, 9 months ago

No one knows how many people will be employed and do not want to reveal that more low wage jobs is the end result.

What The Results Companies likes about Lawrence is "Always Low Wages". Workers need $17.50 per hour in high tax Lawrence as a sustainable wage.

$8.50 per hour means food stamps and Health Wave assistance. The Results Companies is another tax dollar moocher.

2

Mary Ellen Hall 1 year, 9 months ago

Maybe $8.50/hour isn't the best but just like 300 < 0, $8.50 < 0. That's undisputable math. And while people do have their own individual standards and standards of living, sometimes those need to be adjusted. My (grown) kids may have had one standard of living when they were on my dime but when they left the nest they had to adjust their standards - just because Mom & Dad have money and can afford things doesn't mean Children do. And while it sucks, if people can't pay their bills/meet their standard with one job at $8.50, maybe they have to work two. It's not like I haven't been there, done that. Why are people more ashamed of (or opposed to) working for $8.50 at a call center - or McDonald's,etc. - than they are of taking public assistance? I say YAY for 300 $8.50/hour jobs.

5

Rich Noever 1 year, 9 months ago

Dude "Taking advantage of a bad economy"? Come out of your basement and smell the roses. You don't even have an idea about sweat shops! Sure would like an inventory of your possessions to see if you have any "sweat shop" items. By the way, your spelling could use a little work.

0

Steve Miller 1 year, 9 months ago

Another big corporatin taknig advantage of a bad economy. Another sweat shop emurges in Lawrence. So what if 300>0, sweat shop is sweat shop, no matter how you cut it, if you paint a hog green, it's stil a hog..

2

patkindle 1 year, 9 months ago

i doubt if any of these jobs pay enough to lure out of work KU grads from thier cushy parents basements. it is alot easier to sleep till noon and party all nite on your parents dime

1

oneeye_wilbur 1 year, 9 months ago

The article is a bit repetitive. So, call center replaces call center, building owned by Simons, new operation out of Florida and pay a bit higher, maybe.

Why can't Dolph land a call center for booking cruises and airline affilliation and thus 'oldr" people could work there and get travel benefits to leave Lawrence.

Would the Journal World please find out how many jobs Affinitas had and how many thiis place will have? If not much significant difference then the article is really about how the Simons family found a tenant.

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pizzapete 1 year, 9 months ago

Higher end positions? Their website indicates the average wage is $8.50 an hour. These are telemarketing positions selling life insurance, satellite radio, and magazine prescriptions over the phone. This is just another big company offering dead end jobs at very low pay. Lawrence, we can do better. Let's use our TIF money to bring more well paying, career orientated, and higher quality business to Lawrence.

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Bladerunner 1 year, 9 months ago

Just blowing their own horn. I would too if I could.....

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classclown 1 year, 9 months ago

Maybe they felt it was so good it was worth repeating.

Or perhaps merril is moonlighting there posting articles.

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kusp8 1 year, 9 months ago

Somebody hit copy and paste one too many times.

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