Archive for Friday, July 20, 2012

Closed city

July 20, 2012


To the editor:

We just discovered an interesting fact about our fair city. The City of Lawrence does not exist between the hours of 5 p.m. and 8 a.m. Monday through Friday and on weekends. Only Rueschhoff Communications exists to answer city calls during these hours. They did not answer our call Thursday morning about 7:20 a.m., and their services sent the call back to city recorded messages announcing that it was outside normal business hours.

Our water had stopped flowing about 7:15 a.m., and we had called the emergency after-hours number.

We hope you find this result of outsourcing to be amusing.


workinghard 5 years, 10 months ago

All I can say is wow, really, you think city offices should stay open all night? There is an emergency after hour number, what more do we need. You can conduct regular business on line. If you know of any city that keeps their offices open all night, please let us know. Personally, I would like to know how much we pay Rueschhoff Communications to answer questions and why is it necessary if we have an emergency number for emergencies. You also did not tell us why your water stopped flowing. Was it an emergency or did it get turned off?

jafs 5 years, 10 months ago

They called the emergency number and weren't able to get through to somebody who could deal with the emergency - isn't that what emergency numbers are supposed to be for?

just_another_bozo_on_this_bus 5 years, 10 months ago

Your meme of the day appears to be that government doesn't have enough employees. That must mean that you're ready to recommend hiring more government workers so you can have access to their services 24/7.

btsflk 5 years, 10 months ago

Makes me wonder how they'll afford staffing a new wreck center, guess they'll be hiring more gov't workers.

One usually has a better understanding of the need for emergency services once they have been in need of them themselves.

Matthew Herbert 5 years, 10 months ago

Your water had stopped at 7:15 and you were really annoyed that you had to wait 45 whole minutes for the city to open? I guess that gave you just enough time to write this letter, or pay your past due water bill.

progressive_thinker 5 years, 10 months ago

We reported a break in a water main in front of our home after hours. The city had an inspector out within 30 minutes. A crew was on scene to make repairs in a timely manner. From my perspective, the city had a great system of addressing emergencies that occur after hours.

Waiting 45 minutes to address a water service outage does not seem like an onerous burden.

jafs 5 years, 10 months ago

How is it that you got a response, and the lte writer didn't get one, but instead a canned message about hours of service?

progressive_thinker 5 years, 10 months ago

I have no idea of what happened with the LTE author. What I know for sure is that in our case, the city reacted in a prompt and professional manner, even during hours that were other than "regular duty" hours.

jafs 5 years, 10 months ago

I love the assumptions that this was just somebody who hadn't paid their bill.

Anybody have any evidence that is the case here?

It nicely misses the point of the letter, that outsourcing government responsibilities to private companies often results in poorer service.

Terry Sexton 5 years, 10 months ago

The way I read it, It appears that Reuschhoff dropped the ball.

Commenting has been disabled for this item.