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Letters to the Editor

Refunds due

February 1, 2011

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To the editor:

I sympathize with the frustration felt by Kelly Elsten in trying to get some satisfaction from the Lawrence utilities department. I experienced the identical situation.

I also find it strange that Ed Mullins appeared to be unaware of the situation. I sent a letter to Dave Wagner, director of water and wastewater, regarding the same problem in September 2010 and received a subsequent telephone call from his office. The young lady told me that they were aware of the issue, were unable to do anything about it at that time, but were working on a solution.

She then informed me that payments were received by Bank of America and it took a day or two for the utility department to be notified of the payment, thus the delay in posting to the individual account. When I asked her if they were not able to identify the actual date that Bank of America received the payment, she said they may be able to do that, but it wouldn’t change the posting date.

When I asked her why their bill didn’t at least identify a late charge as opposed to an “adjustment,” she replied that the current software did not allow them to make that change. I suggested they buy a large red stamp and mark late charge on the bill.

In discussing this with friends, I discovered that most people do what I do: pay the total amount of the bill and get it there by the “due date.”

Sounds like a lot of people are due a refund!

Comments

Richard Heckler 3 years, 2 months ago

Audit audit audit audit audit.

There are too many different explanations. So as a matter of transparency let's have an audit. In fact why not do audits every 3 years?

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ophiuchus 3 years, 2 months ago

Having gone on record in defense of the city utility billing department...

http://www2.ljworld.com/news/2011/feb/01/billing-bunk/#c1508192

... this—yet another—letter to the editor had me second guessing my lack of due diligence in reviewing my monthly statements. In short order, I was able to locate half-a-dozen of them, not strictly sequential, going back to last summer, and I was shocked to find an "Adjustments" fee on EVERY one of them. So, for the record, I'm posting them here...

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3 years, 2 months ago

I use USBank online bill pay and have received 2 "Adjustments" in the last 10 months from the Lawrence utilities department, I checked just a few days ago after the last article. I always make sure the payment is one day ahead of the due date to prevent unforseen problems. But it looks like the Lawrence utilities department needs my money more than I do. USBank has been a very good bank and the 2 bill pay problems I've had in the last 5 years have been taken care of promptly. I believe it is the Lawrence utilities department that is at fault, so why make the bank pay me back for a problem in the utilities department. Logic says 2 problems in 5 years with all my 25+ accounts and 2 problems in 10 month with the Lawrence utilities department, the problem isn't with the bank. You decide.

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