Archive for Friday, April 15, 2011

Now arriving in Alabama: Your lost luggage

April 15, 2011


— Welcome to the final resting place for lost luggage.

Along a country road next to a muffler shop and a cemetery is a 40,000-square-foot store filled with all the items that never made it home from vacation. Shoes, samurai swords, iPods, even lingerie, all available for 20 to 80 percent off.

When airlines can’t determine who owns a bag, they sell it for a few bucks to the Unclaimed Baggage Center, a warehouse-sized facility that would put your local PTA garage sale to shame.

Past an entranceway of world clocks and columns decorated with foreign currency, one traveler’s misfortune turns into a bargain-hunter’s paradise.

“You never know what you may find,” says Clayton Grider, a Scottsboro youth minister who often starts his day at the store. “It is a sport.”

More than 2 million of the roughly 700 million suitcases checked on U.S. airlines last year didn’t arrive with their owners. The vast majority were returned within 24 hours, typically on the next flight. But 68,000 never made it. After 90 days unsuccessfully trying to reunite passenger and parcel, most airlines sell the bags here.

Shoppers seem to have no qualms about buying what was once a child’s favorite stuffed animal or a wedding dress that didn’t get to the church on time.

“I feel sorry for the guy who lost it,” says Chuck Trykoski, who bought a digital camera for $21. “I mean, I’ve lost stuff on the airlines, too.”

Each day, the store sets out 7,000 new items, including sweaters, jeans, golf clubs, books and noise-canceling headphones. And it’s not just luggage. Plenty of belongings are left in seatback pockets.

“It’s kind of an archaeological snapshot of popular culture,” says Bryan Owens, son of the store’s founder and its owner since 1995.

Regulars line up each morning to get first crack at the goods. Others, like Trykoski, who was driving home to Illinois after a Florida vacation, stop out of curiosity. Local and regional church groups come by the busload. Most people hear about the store through media reports and ads in the state’s vacation guide.

It’s “an adventure” for the 830,000 shoppers a year, says Owens, who wears a Tag Heuer watch once found in a suitcase.

There have been some surprising discoveries over the years, including moose antlers, a parachute, a medieval suit of armor, even a shrunken head. Just don’t come here expecting to find your lost luggage. Only a third of the items received make it to the racks. The rest are donated to charity or trashed. The store hopes to offer a small sliver of its ever-changing inventory online by the end of this year.

The airlines don’t like to discuss how their customers’ belongings end up here. American, Delta and United refused interviews. US Airways, JetBlue and AirTran acknowledged they sell items in bulk — sight unseen — to the store but wouldn’t say how much they are paid, citing confidentiality clauses in their contracts.


matahari 4 years, 5 months ago

I just wanna know what happens to all those "sharp and dangerous implements airlines confiscate from innocent folks. Guaranteed they sell those somewhere also..tsk tsk...and what percentage of the bags and contents were lost or labels torn off by their shotty treatment of baggage. Personally, I wouldn't support it. Kinda like those storage places ..same theory. They should file a small claims court dispute instead of stealing ll of someones life long memoirs because of an unexpected medical bill arrives

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