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Letters to the Editor

Hospital praise

May 26, 2010

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To the editor:

Connie Pelham’s article (“LMH caring eases end of life”) might give the impression that her husband received such good end-of-life care simply because she is a longtime LMH employee. I’ve learned that her experience is far from unique.

During my weekly volunteer stints at LMH, I visit with newly admitted patients to make sure everything is going well for them. These folks say that the nursing care they receive is wonderful, they’re treated with respect, and the food is excellent (no small feat there!). When asked if there’s anything that would make this experience better, 99 percent of the time they say “Everything is wonderful.”

I also volunteer in the Care Coordination Office, the social workers’ home base. The dedicated staff in this office gives 110 percent all the time. No matter how small a problem may seem (to me), they immediately jump in to fix it. “Patient satisfaction is our No. 1 goal” is surely their mantra.

Walking the halls each week, I see numerous hospital personnel. Although doing very serious work, they seem to be happy, carrying a positive attitude in tandem with their medical training. I always think they must be so satisfied because they are supported by an organization that values their expertise and contribution to the overall mission of providing excellent care. So kudos to the hospital administration for being the kind of boss we’d all like to have.

We in Lawrence should be thrilled that we have such an excellent spot to land should we need first rate medical care.

Meredith Porter,

Lawrence

Comments

mr_right_wing 4 years, 7 months ago

I recently had a very simple question about security at LMH. I wasn't sure where else to go, so I went to the administrative office. I ended up being invited into a confrence room with Gene Meyer, and sit down to talk about it. I was very impressed with that kind of attention. I know we'll probably get a number of posts completely trashing LMH; I've got to be there a few times a week for about 10 years now, I've also had some experience in their ER and I've never had one negative experience. (Now KUMC is a completely different story...although they've made many good 'customer service' improvements lately.)

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