Crystal Swearingen, a Realtor with McGrew Real Estate, has completed a highly specialized course in customer service referral-based business conducted by the Council of Residential Specialists of the National Association of Realtors.

The course, held Oct. 12-13 in Overland Park, was one in a series of professional education sequences required to qualify for the Certified Residential Specialist (CRS) designation.

The course covered the implementation of specific ideas to add value to and ensure the delivery of exceptional customer service both during and after the buying and/or selling of a home.

During the two-day course, students were subjected to hands-on development of plans and programs designed to ensure the professionalism of the residential sales associates.