Archive for Thursday, April 23, 2009

New KU Credit Union takes different approach to bank service

April 23, 2009

Advertisement

The new KU Credit Union office at 23rd and Naismith streets had its grand opening Tuesday. The new location is about 3,100 square feet and has a night drop for deposits along with an outdoor ATM.

The new KU Credit Union office at 23rd and Naismith streets had its grand opening Tuesday. The new location is about 3,100 square feet and has a night drop for deposits along with an outdoor ATM.

Nan Scott has been driving across town to her bank, KU Credit Union, 3400 W. Sixth St., for the past 18 years.

But with Tuesday’s opening of the new facility, 1300 W. 23rd St., Scott said she won’t be spending nearly as much money on gas.

“This is really nice,” she said. “I’ll be missing the candy store that was here, but this is a great replacement.”

The new location — where Russell Stover Candies once stood — is about 3,100 square feet and equipped with the usuals, including an outdoor ATM and a night drop for deposits.

But it’s what the new facility doesn’t have — outdoor drive-through lanes — that sets it apart. Instead, the bank operates two indoor stations, called “pods.” The pods are staffed by one to two consultants.

Jordan Urich, branch manager, said she didn’t think the indoor-only service would deter anyone from using the bank.

“I think people will get used to coming inside over time,” she said.

Rather than working behind a clear-plastic wall, employees use laptops with wireless Internet, which allows them to use offices and the couches in the lobby when helping customers.

“We were shooting for a totally different way of banking,” Urich said. “The layout and feel is different from anywhere else you’ll see in town.”

The KU Credit Union now has three locations in Lawrence and serves about 10,000 accounts.

Comments

Steve Jacob 6 years, 2 months ago

Good luck getting in and out of that parking lot. And read between the lines. No drive thru and "pods" means less employees.

BigPrune 6 years, 2 months ago

Read between the lines - no drive thru = the City wouldn't allow it.

Commenting has been disabled for this item.