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Archive for Thursday, August 23, 2007

Ron King office named ‘distinguished’ agency

August 23, 2007

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Ron King, an American Family Insurance agent in Lawrence, has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program.

King joins other American Family agents who have demonstrated that they provide an outstanding customer experience. Only agencies that perform in the top 20 percent of company agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.

J.D. Power and Associates also conducted on-site evaluations based on five best-practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.

King has been an agent for American Family since November 1987. His office is at 3010 Four Wheel Drive.

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