They are an awful company. The owner's husband is a bully who overbooks clients (too many moves on the same day). They tried to re-schedule our move at the last possible moment. They complained they didn't have enough room/trucks to move our stuff, regardless, they picked our stuff up in a U-Haul. It's a good cop/bad cop routine. The owner, an older woman, comes across on the phone like a little old lady who's more than helpful. Then her husband gets involved; he's about 25 years younger than her and a big brute of a man. Bad temper, telling YOU how IT IS. Sheesh. Thankfully there are several competitors located right here in Lawrence.
For being a new(ly renovated) restaurant, this McDonalds really does not have its act together. On several occasions they double-charged my debit card (swiped it twice) in the drive-thru for the same order. One day I ordered a #2 (quarter-pounder with cheese, medium fries, medium drink) in the drive-thru and they told me to pull ahead (!) to the parking stall marked "#1". I sat there and waited for fifteen minutes while they made the sandwich & fries and someone brought it out to me. When the order finally arrived there was no drink; the gentleman had to go back inside to make one.
The multiple lanes in the drive-thru are an ongoing source of frustration. Employees must watch TV monitors to know who orders what, and if they're not watching, there's a great chance you'll get someone else's order. You can also rest assured that the person who takes your order isn't the same person who confirms your order after you're done reciting it.
Anyway, back to life in parking stall #1. You're sitting there waiting, with no end in sight, while car after car zips past you on the right, narrowy missing your rear bumber/side panel and a head-on collision. Really, all that money invested in this new restaurant, and they couldn't put in a decent "wait-for-your-order" lane. The liability insurance premiums for the parking lot alone must be astronomical.
I visited Henry T's on a weeknight around midnight, looking to grab a beer or two. As I walked inside, there was a large sign that said "Seat Yourself", so I did just that and grabbed a table in the large seating area near the door. When I sat down, there was a bartender behind the bar and one or two waitresses standing and talking next to the bar (one was standing next to an entrance to what appeared to be the restrooms). I sat down, stared at the bar and the waitresses, and waited for one of them to walk over to take my drink order. No such luck. I sat there for 10+ minutes, all while the bartender and the waitresses talked to people (themselves and patrons sitting at the bar). I don't think they ever saw me. Finally I got tired of waiting, so I got up and left. They might have seen me when I walked out. I don't know. What I do know is, I'm never going here again.