See additional review at http://local.yahoo.com/info-17895708-action-plumbing-lawrence . Great plumbers but poor customer service. We had no expectation of immediate service--good plumbers are busy and in demand! However, we WERE disatisfied with the suggestion of a Monday appointment to address a leak in a newly installed commode discovered on Friday--on a newly installed vinyl floor. And we needed an idea of when the plumber would come as we work and needed to come home for the service visit. The leak was not the problem--that happens--but the unwillingness to address it promptly and the rudeness we experienced was extraordinary. The problem was fixed on Friday only because we insisted on not waiting until Monday for the repair. We stand by our original post.