Amazing! Customer service is always incredible and they always do their best to get your pet in for a groom. My dog always leaves with an amazing cut, smells good and is very soft. They are also very kind to the pets they work with. My dog is very anxious around people and gets nervous very easily, but he's always excited by the staff and never once have I picked him up scared. I know he gets taken care of always at Adorable Animal Designs!