I would give no stars if I could. I came to this Jiffy Lube location last Friday for an oil change. They called when servicing my car to attempting to up-sale the service stating my anti-freeze read as "deemed unsafe". I've done some research to find no information on coolant ever being unsafe. I find this particularly odd because my radiator was just replaced with all new fluid only a month ago. During this phone call I first noticed the severe problem with their phone system. During the whole conversation there was a clicking problem that made it extremely hard to communicate. I When I came to pick up my car they informed me that their credit card machine was down. They admitted to me they should have informed me when I arrived that I would need another source for payment. I didn't have one- and explained I had an appointment that I needed to get to so they allowed me to take my car without payment with promise I'd return before they closed at 7. It was 5 then. They called me literally every three-five minutes from the time I left until 6:30 when I was done with my appointment and was able to answer. Apparently their machine had begin working so I paid by phone. The person I talked to had just finished telling me how his supervisor was "coming down" on him for having so many open tickets. I told him I realized the problem with the machine was out of his control but I didn't feel like they were dealing with it in a professional way and I wanted to speak to his manager. He then told me HE was the manager. I expressed my complaints to him, including their phone problem, calmly and he said "God, girl! I don't need you yelling at me. I already have all of these people threatening to kick my ass. I'll be contacting the police department to deal with you." I asked him his reasoning for contacting the police after I had already paid for a $65 oil change (I've never had to pay this much for an oil change before by the way. I don't even know what services I was paying for as they wouldn't print out a ticket for me while I was there.) I told him I felt that it was my responsibility as a customer to let the manager know when I'm not happy with their service. He barely apologized for the inconveniences. Mostly made excesses. He apparently never called the police as he threatened. I'm not sure what they could do anyway. He did offer me coupons I'll never use- as I'll never return to this jiffy lube again. Save yourself a huge headache and stay away from this place!
I have used Action Plumbing since a year ago. The first time, I had a problem with the soft water machine. The plumber who came was on time, courteous and very knowledgeable. He not only repaired the soft water machine, but instructed me how to get clean water in my jacuzzi by drawing the water from the top layer of the water in the heater. He also showed me how to bypass the soft water machine, when I water the yard. We draw water from a well and the sprinkler system draws soft water. I have been extremely pleased with Action Plumbing. The person answering the telephone at 843-5670 is polite and friendly.
I think it's a decent place.
Not sure where Nicole's used to shopping, but it's not Walmart. So, probably not many "Great Value" prices there.
I spent $11 on a glazed, clay incense holder and felt pretty good with the purchase.
When I've asked for help, I received it. So, I have no complaints with the "customer service experience".
Heading off to there, now.
Park Lanes is FANTASTIC! It's NEWLY remodeled, very clean and kept up well everytime we go there, and the entire staff is FANTASTIC! We go there all the time with the kids and absolutely love it. The kid's birthday parties are fantastic too, the kids just love it. For our little one, they have the automatic bumpers that go up and down automatically, and they even have dragon ramps for the little kids. If you have not been to Park Lanes you must check them out. Prices are very good too. Thanks again Park Lanes for being such a great and fun place to come too
The very best customer service I have ever had. Don is so nice & honest. He remembers my kids & always says hi to them or asks how they are doing. (I am only in there 2-3 times a year) The last time I was there he even did the work on my car. He even gave me directions & stopping points to check out for the road trip we are taking to Florida this winter. Don makes it feel less like I'm getting my car fixed & more like I'm going to see a friend.
I am very impressed by the team at First Med. I was recently in with my son after I was unable to get in to see my regular pediatrican (they didn't have any appts for over a month). We walked in late one afternoon and were seen almost immediately, even without an appt! The front desk staff was quick and polite and everyone was very friendly. I felt that all my questions were addressed in depth and the doctor took his time to examine my child and asked alot of questions about his overall health, He let me know what my options were for treatment and was helpful in explaining the medications and follow up care. It was the best experience I have had in a long time at a doctors office and we will definitely be back.
We have been taking our pets to Dr. Marks / Wakarusa Veterinary Hospital since 1986 (when they were located at 31st and Iowa.) Great personal service, great care to our animals, and all recommended / promised treatment has been delivered in a professional and compassionate manner. We would highly, and I mean highly, recommend this vet.
During my interactions with Budget, I felt like I was in a very bad TV commercial. I reserved a truck online two weeks prior to my move from Lawrence to Oregon. When I arrived at Budget to pick up the truck, I asked to see the truck and its mileage prior to renting it. Since I was making a cross-country trek, I needed to know the truck was reliable. The clerk condescendingly said to me, "It's a perfectly fine truck, sir." I said that I understood that, but I was spending a lot of money on the truck (about $1,800) and going a long ways and I needed to see it. He took me out back and pointed to two small trucks, neither of which were the 24 footer I had reserved. It turns out the "perfectly fine truck" was nowhere to be found. The clerk called to get some answers, but instead he got his boss's voicemail. I waited for half an hour in the lobby without any answers or sympathy from the clerk. The other clerk on duty sat there cursing his management and said they had no idea what they have to go through on a daily basis. That left me wondering if they had any idea what I had to go through. Needless to say, I left for U-haul at 6th & Kasold. Luckily, they have a price match guarantee and they even gave me a 26 footer for my 24 foot Budget reservation. During the U-Haul transaction, the clerk from Budget called to let me know the truck was somewhere in Kansas City being "worked on" and it would "probably be ready" for me to pick up later in the day. I guess he thought I was supposed to drop everything on my schedule and wait around for a reservation I made two weeks ago. I wish I would have read the 5/13/11 review from "jane" below and not even bothered with Budget. I recommend staying away from Budget at all costs and going with a (relatively) reputable/reliable brand in U-Haul, Penske or others.
I received flowers from Englewood for my birthday today and they are BREATHTAKING! It is quite honestly the most unique and beautiful arrangement I have ever received. The florist even used bamboo shoots in the arrangement which is something I have not seen before. I also love it because I know my boss, who got me the flowers, used her Lawrence GiveBack card which means that as an added bonus, a local charity in town got a donation out of it, too. Awesome!
My sojourns into the realms of dentistry before I met Dr. Keith Jones had been , shall we say , less than stellar. So much so that I had developed a real fear of all dentists and looked upon them as blood kin to the Spanish Inquisitors. So great was my mental block that it rivaled Gibraltar in its solidarity and the very thought of sitting in the chair waiting for a tooth to be filled sent my flesh to crawling. Upon the insistence of my wife, I made an appointment with Dr. Jones. Had the decision been mine alone I would have endured the ach in my jaw in the mistaken belief that it would somehow mend itself. What I found at 647 Country Club Terrace changed my outlook and put my fears to rest. These folks are friendly, professional, and show a tangible pride in the service they provide. They will not settle for anything but the best. Often going the second mile to make sure their client is given every consideration. I have had extensive work done under the care of these folks and look on them as friends. You can do no better than Keith Jones and his staff. In this matter my bark is every bit as good as my bite.
Our entire family have been patients of Dr. Keith Jones at the Lawrence Dental Center for many years. I cannot imagine having to find another dentist. Dr. Jones uses the finest materials that money can buy, as well as incorporating the very latest technology available in the practice of dentistry. His "chairside manner" is second to none. The staff is friendly, efficient, and accommodating. We have referred several people to Dr. Jones and have never heard even one complaint. We appreciate the professionalism of Dr. Jones and his entire staff.
From the minute you open the door to the office you'll have a great experience. The staff at Dr. Jones office are not only professional but, caring and friendly. I really appreciate the individualized care from both Dr. Jones and his staff. Dr. Jones is the best! I can highly recommend him especially if you have any fear of being in a dental office. I have been a patient of his for 4 years. He is gentle, caring and has a passion for what he does.He has always provided me with high quality dentistry and does excellent work. He believes in taking the time to listen fully and carefully to my individual needs and explains in an effective and simple way for me to understand. I started with crowns on my front teeth during early childhood and I have had two sets of crowns from my teens and adult life. Over a year ago my crowns on my front teeth were worn and really needed to be replaced. Dr. Keith Jones gave me my smile back. I am so happy and proud of the new crowns that I smile all the time now. Thank you Dr. Keith Jones!
Knology is an absolute joke. I have lived in Lawrence for 4 years, and have not once had a semester of even decent connection. Weekly, my internet dies and I continue week after week calling Knology, only to be told that they have nothing they can do. They are more expensive than any other provider I have ever used, yet gives me the worst service.
Needless to say, I was booing the loudest at Legends of the Phog when the Knology mascot was on the court. It's bad enough that knology screw me over with my internet, now they're trying to ruin KU basketball as well. I pray to never see a Knology mascot on the legendary Allen Fieldhouse court ever again.
Over 13 years ago I desperately needed dental help. Gums were receding, one or two root canals possible, my own hygiene routine was terrible. I delayed going to a dentist because I truly hate pain in my mouth and the 'cattle car' approach of so many practices. A friend suggested Dr Keith Jones and his staff. They took their time with me to explain what my issues were; they assured me that pain was not a part of their technique; and they carefully yet properly got me into a routine of consistent dental health care that has benefited me now and into the future. They are very careful to insure I remain comfortable throughout any procedures required. Dr Jones is so professional yet extremely personable in his 'chair-side' manner! The reception assistant, Shirley, is just first class in all ways. Warm, friendly, yet greatly capable to handle whatever insurance issues you may have. The hygienist I use, Genee, is so good that I seldom use any novacaine for simple cleanings as I used to do!
Anyone with the slightest concerns over great quality of dental care would do themselves a favor by trying this practice. You won't be dumb if you don't, but you might qualify for a Stuck On Stupid Award.
I wanted to express my most sincere appreciation for the dental care, and humane concern that you have provided Sandi and I over these past few years. As a retired army officer I have travelled the world and, necessarily, was always forced to engage a new dentist at each seceding location. In truth, Sir, this was never an easy task for me. I have always had an irrational, nearly visceral fear of dentists. As a reflection of these emotions, I never felt that I truly bonded with my primary dental care providers. Nor did I desire to. Since transferring to, and ultimately retiring in Lawrence, Kansas, we have had the very great pleasure of associating with you, and your staff of dedicated and caring professionals. The first thing that impressed me about you is that you never attempt to massage my ego when advising me, nor do you seem inclined to judge me for lapses in dental care. Your comments are relevant, directional, medicinally indicated and clearly understandable to a neophyte such as myself. Secondly, when I whine and snivel about having to accept responsibility for my own dental welfare, you hold me accountable for my own welfare (long over-due). And you do it in a respectful manner.
Just as importantly, your concern for our welfare and your obvious humaneness is palpable. You are a good man, sir...and you may quote me. Lastly, and hopefully acceptably to you, your employees frequently hug me when I come in. Wow...it's sorta like coming home.
Thank you for all that you do for us.
Don D. US Army, retired
Dr. Keith Jones has been our dentist for nearly 20 years, and the quality of care he, Genee, and Shirley provide is second-to-none. In addition to offering the best dental care I've ever had, Dr. Jones and his staff offer that care with the highest degree of compassion and professionalism. We recently moved away from the Lawrence area, and we now live about an hour from Dr. Jones' office. There is a long list of approved dentists in our insurance network that are much closer to our home, but we have not even considered switching to one of those dentists. After all, when you have the best, there is no need to go anywhere else.
Peace and joy,