July 26, 2012
I am so glad to see that this business has gotten nothing but bad reviews. I took my Bichon Frise/Poodle mix there several years ago and the grooming that my dog received has made me afraid to go anywhere other than the trusted Pawsh Wash.
When I arrived my dog was taken from me and thrown into a kennel without them even trying to greet her or make her feel comfortable. My dog is not kenneled at home so I know that it was probably traumatic for her to be unceremonially thrown in there. After they put her in the kennel they informed me that there was a water main break and i would be several more hours than we originally discussed. I, against my better judgement, left and called my husband to tell him that I was extremely uncomfortable leaving her there. I will never do that again. I will always listen to my gut. I picked her up after she was there most of the day (we are used to the 2-3 hours that it takes at Pawsh Wash) and they had upcharged me for everything. There was a charge because she was slightly matted and a charge for taking her outside to go to the bathroom. I take my dog to the groomer because her hair is extremely hard to manage and I take her before her mats get out of control so I don't feel that it is right to charge extra to groom a matted dog. A business should be able to quote a price based on the hair type of a given dog and I am used to paying more for her cuts at Pawsh Wash but it is the same or less from the quote to the actual payment. As far as taking her to the bathroom, this is a business that deals with pets, it should be assumed in the quoted price that they may have to go to the bathroom. Furthermore, if they would have had her done in a reasonable time she wouldn't have needed to go to the bathroom.
The worst part of my experience at Accent was that my poor dog was cut so close under her eyes that it was bleeding after I got her home. I asked them to cut her close but I did not ask them to give her razer burn! I am usually the type of person that would go back & complain until I get my money back but I just couldn't bring myself to go there because I was too angry. I will never take my dog back there & would recommend that no one takes their pets there.