July 3, 2012
I had to comment on this place because I had heard such great reviews beforehand...
Rarely do I ever find myself upset with a food choice on Mass St. All said, most of the restaurants have a least a good few dishes or friendly atmosphere. I received neither with my first visit to see Queen Lizzy and her fish and chips.
0/5. I didn't even get served. I called ahead and spoke with a young lady who informed me of the specials of the day. I decided a fish sandwich wasn't on my mind and opted for the signature and, as I was informed, popular fish & chips. The girl tells me 10mins so of course 8-10mins later I arrive to pay and wait for the food to finish so I can melt in the beautiful aroma of the restaurant. However, when I walked in I was surprised to find out that they ran out of everything, including most of the appetizers due to a party that had just arrived. I didn't want to ask how long before me they arrived but the fact is the girl looked at me, apologized, then continued helping the other guest. There were 2 tables of maybe 4 people... She speaks briefly with the cook who didn't even look out at me but spoke loud enough for me to hear him say, "I don't know what we are suppose to do. We ran out of it all a couple minutes ago. I don't know what to do.." The girl turned around, looked at me, said she was sorry again then went back to the table of guest... I was offered NO substitute, NO coupon, NO type of reason to ever go back.
You are open until 10PM. Placed an order at 6:45, arrive a bit after 7, and never got to eat. Completely lost a potential regular.