May 6, 2011
Run! This place is a nightmare. I took it in 6 months ago to get new front brakes because they were having a half off sale. They told me it would take an hour. It took three hours, and I was late to work. After they gave me the car I quickly drove off to get to work and noticed my car was dragging. I took it back, and it turns out I drove over a mile with the brakes fully depressed. There was brake dust everywhere, but they didn't replace the pads, they just fixed it and gave me a free oil change.
A week ago, my back brakes went out, so I took it back in for them to check out. They told me that both brakes needed new drums and shoes. They also told me I needed new belts for my AC, power steering, and alternator. The estimate they gave me for these services was $650, which included half off of shoes. The manager of the place told me they could have it done that day, and I said no because I had to be to class and I needed to make a few phone calls before I did anything. His response was that he could take me to class. I said no, I don't have the money, I don't want to do anything today. He said that I could call my parents and have them pay over the phone. I said no, I don't want to do anything today. He then asked me when I would bring it back to have it done. I said I didn't know. He asked whether Thursday or Friday would work for me. I then demanded he give me my car back for at least the 5th time before he came around to giving me the key. I couldn't believe I got this kind of response from the manager of the shop. I ended up taking my car to a guy in Topeka and he did all of the above for $158. That's a $492 difference for the exact same service. Do. Not. Go. Here. Ever!