April 19, 2011
I have not had to deal with the Knology customer service on my home internet or cable yet, but dealing with them for my company's business account has been an absolute nightmare! First you have to go through at least three selections to get the business services, but all those prompts still put you through to residential and they can't help you. The first time I called, no one was available to talk to me about upgrading my internet. They opened a ticket and said someone would call me back. I called again three hours later and got disconnected when they transferred me. The third time, I was told that my first ticket had been forwarded, but then closed for some unknown reason. She so nicely offered to open another ticket for me and informed me that it could be anywhere from four to twenty four hours before someone called me. Of course, now it's possible that I could wait 24 hours only to find out they closed the blasted ticket again. I wasn't aware until recently that when Knology bought out Sunflower, that they moved the customer service. The people I'm talking to are in South Dakota!! My favorite part is the recording you hear while on hold talks about how important customer service is to them. Now that this isn't a "hometown" company, I'm ready for some competition for them.